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JKing
Paper Tape
Posts: 4
Registered: ‎07-12-2013
Location: United States
Views: 367
Message 1 of 5

P580 Touch Pad Problems

I have had an ongoing battle with this touch pad.  There are too many features associated with it.  I have been with customer support, some of which did not know what to do either.  The pinch zoom feature was finally disabled.  Now, as I left click on the scroll bar on the right side of the page, it locks on.  When I let off the left click and move to the page, the page moves with the curser.  I found that feature in the controls and it is not turned on.  HOW can I turn OFF a feature that is not turned on??

 

I spent 2 hours with customer support uninstalling/installing the driver yesterday, yet the problem persists.  Now customer support wants to send the computer in for service.  The problem as I have known all along is that the touch pad is working as designed!  All I want it to do is move the curser.  There is no sense sending it in for service when it is working as designed. There seems to be a collective sigh of relief now that this computer is out of warrentee.  I bought an identical computer for my wife at the same time.  It has these quirks too.

 

I have never been so frustrated with a computer and I am about ready to throw these two under the bus.  Does anyone have any idea who to fix this?

 

Thanks

James

 

Moderator Note; subject edited for relevancy on this & further posts

Retired SuperMod
Retired SuperMod
Posts: 9,293
Registered: ‎11-27-2007
Location: SK
Views: 366
Message 2 of 5

Re: P580 Touch Pad Problems

Hi James, welcome to the forums,

 

exactly which Lenovo system are you having issues with and which operating system is installed on it?

Andy  

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JKing
Paper Tape
Posts: 4
Registered: ‎07-12-2013
Location: United States
Views: 357
Message 3 of 5

Re: P580 Touch Pad Problems

IdeaPad P580

Model #3087

 

Thanks so much for your quick reply Smiley Happy

 

Moderator Note; s/n edited for member's own protection

JKing
Paper Tape
Posts: 4
Registered: ‎07-12-2013
Location: United States
Views: 301
Message 4 of 5

Re: P580 Touch Pad Problems

Have you learned anything about this computer that may be causing this?

JKing
Paper Tape
Posts: 4
Registered: ‎07-12-2013
Location: United States
Views: 282
Message 5 of 5

Re: P580 Touch Pad Problems

I am evidently not going to get a response. I will certainly remember this experience when it is time to replace these computers. I will also go the store I bought these and let the computer dept know so they can make their own decisions when directing customers to the best computer.

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