07-12-2013 07:54 AM - last edited on 07-12-2013 08:26 AM by andyP
I have had an ongoing battle with this touch pad. There are too many features associated with it. I have been with customer support, some of which did not know what to do either. The pinch zoom feature was finally disabled. Now, as I left click on the scroll bar on the right side of the page, it locks on. When I let off the left click and move to the page, the page moves with the curser. I found that feature in the controls and it is not turned on. HOW can I turn OFF a feature that is not turned on??
I spent 2 hours with customer support uninstalling/installing the driver yesterday, yet the problem persists. Now customer support wants to send the computer in for service. The problem as I have known all along is that the touch pad is working as designed! All I want it to do is move the curser. There is no sense sending it in for service when it is working as designed. There seems to be a collective sigh of relief now that this computer is out of warrentee. I bought an identical computer for my wife at the same time. It has these quirks too.
I have never been so frustrated with a computer and I am about ready to throw these two under the bus. Does anyone have any idea who to fix this?
Moderator Note; subject edited for relevancy on this & further posts
07-12-2013 07:56 AM - edited 07-12-2013 08:26 AM
Hi James, welcome to the forums,
exactly which Lenovo system are you having issues with and which operating system is installed on it?
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07-16-2013 02:03 PM