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simplegamer003
Blue Screen Again
Posts: 4
Registered: ‎04-30-2017
Location: IN
Views: 2,743
Message 1 of 5

PC freezing or stuck on black screen after installing AMD Crimson in Windows 10 anniversary

Recently, my windows 10 anniversary update has either been freezing just after booting or is stuck on black screen after installing AMD Crimson. Even after rollbacking to version 16 from 17, it's not working. But when uninstalled or disabled, everything is working fine. How should I fix this problem? My graphics chipset is Radeon r9 m375 and my laptop is Lenovo Z51-70.

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 2,674
Message 2 of 5

Re: PC freezing or stuck on black screen after installing AMD Crimson in Windows 10 anniversary

Hi there, Simplegamer             -

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

Please try these steps.

  1. Turn off the computer and unplug
    2. Remove Graphic card
    3. Plug the monitor to your video output
    4. Turn on the computer
    5. Click on start and type msconfig
    6. Select the Boot tab and click on the box that says Safe boot with minimal selected. 
    7. Apply then click ok.
    8. DO NOT RESTART.
    9. Shut down computer and unplug
    10. Install Graphic card
    11. Turn on the computer (should boot into safe mode)
    12. Go into Device Manager
    13. Expand Display Adapter
    14. Disable the Integrated GPU driver if any. (DO NOT UNINSTALL)
    15. Click the start button and type msconfig
    16. Unclick Safe boot
    17. Restart

Update us how it goes.

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"

simplegamer003
Blue Screen Again
Posts: 4
Registered: ‎04-30-2017
Location: IN
Views: 2,667
Message 3 of 5

Re: PC freezing or stuck on black screen after installing AMD Crimson in Windows 10 anniversary

I have a laptop. So no removal of graphics. And I have tried rest of the steps. Windows was stuck on black screen after that. So no help there.
Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 2,645
Message 4 of 5

Re: PC freezing or stuck on black screen after installing AMD Crimson in Windows 10 anniversary

Click here for better understanding.

 

Update us how it goes.

 

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"

simplegamer003
Blue Screen Again
Posts: 4
Registered: ‎04-30-2017
Location: IN
Views: 2,552
Message 5 of 5

Re: PC freezing or stuck on black screen after installing AMD Crimson in Windows 10 anniversary

This appears to be Windows 10 issue. I have tried everything and has not worked.

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