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02-10-2014

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Parts lookup error

2014-04-19, 21:35 PM

I have a z500 laptop.

In the parts lookup when I enter my S/n it says :Error : Could not retrieve parts information for ...
But in the "http://support.lenovo.com/en_US/product-service/warranty-status/" I have no problem and it recognizes my S/n

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2833 Posts

08-01-2013

Bangalore

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Re: Parts lookup error

2014-04-23, 18:28 PM

Hi Amir,

 

Welcome to Lenovo Community!

 

I’m sorry to hear that your Z500 Laptop is not listed in parts lookup page. Hence, I would strongly suggest you to contact our Technical Support for further Assistance to get the details regarding the concern.

 

Click here to open a link where you can select the country and get the exact contact support number. I’m sure they will be a great help.

 

Do post us back for further queries.

 

Best Regards

Shiva Kumar



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0 person found this solution to be helpful.

This helped me too

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5 Posts

02-10-2014

Iran

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Re: Parts lookup error

2014-04-27, 22:33 PM

Thanks for paying attention.
I live in Iran and unfortunately I couldn't find any support number.
any ideas?

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2833 Posts

08-01-2013

Bangalore

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Re: Parts lookup error

2014-04-28, 12:38 PM

Hi Amir,

 

In that case, I suggest you to download the HMM (Hardware Maintenance Manual) for all the parts related information of the Laptop. Below is the link to download the HMM for the same:

 

Do post us back for further queries.

 

Best Regards

Shiva Kumar



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5 Posts

02-10-2014

Iran

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  • Message 5 of 11

Re: Parts lookup error

2014-04-29, 21:52 PM
In this list it says that your hard disk is 250/320/500 or 750 but I have 1TB hard disk. What's the problem?Is it ok to trust to the information of this HMM?
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2833 Posts

08-01-2013

Bangalore

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Re: Parts lookup error

2014-04-30, 13:57 PM

Hi Amir,

 

As per the HMM and Datasheet the capacity of the HDD (Hard Disk Drive) may vary but if the speed of the HDD is same then it will be supported by the Laptop, below is the link for the datasheet where there are complete details for Z500 upgrades.

 

Do post us back for further queries.

 

Best Regards

Shiva Kumar



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5 Posts

02-10-2014

Iran

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  • Message 7 of 11

Re: Parts lookup error

2014-05-07, 10:14 AM

Actually I have a problem with my bluetooth driver and I couldn't find any useful information about my own laptop.

In drivers part ; I found two options 1st:Bluetooth Driver (Liteon/Atheros, CyberTan/Broadcom)

and 2nd:Intel Bluetooth Driver (2230N BGN+BT4.0)

Do yo have any ideas?

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2833 Posts

08-01-2013

Bangalore

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Re: Parts lookup error

2014-05-09, 18:01 PM

Hi Amir,

 

I suggest you to install the Bluetooth Driver (Liteon/Atheros, CyberTan/Broadcom), if it is an incompatible hardware an error will automatically popup. Please let me know the findings.

 

Hope to hear back soon

 

Best Regards

Shiva Kumar



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5 Posts

02-10-2014

Iran

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  • Message 9 of 11

Re: Parts lookup error

2014-05-13, 10:31 AM
Hi Shiva,
yeah I tested it and an error came up.
so I should install the Intel driver...
anyway thank you for all the helps.
Bye.
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2833 Posts

08-01-2013

Bangalore

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  • Message 10 of 11

Re: Parts lookup error

2014-05-13, 12:11 PM

Hi Amir,

 

I’m glad that all your concerns are addressed. Please feel free to post in Lenovo Community Forums if you have any further queries!

 

Cheers!:smileyhappy:

 

Best Regards

Shiva Kumar



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