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Wichajster
Paper Tape
Posts: 2
Registered: ‎02-19-2017
Location: PL
Views: 267
Message 1 of 4

Problem with lenovo y50-70

Good Mornng/evennig/afternnoon eveyrone.

I have a problem with my lenovo y50-70,no matter what i do it crashesh (even when browsing internet) and trying to lunch games will make them appear only as a process in the task manager and often lead the computer to crash.Although turning off nividia gtx 860m makes it work normally.

If you need any logs,just say it i will post them asap.

Thank you in advance.

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 195
Message 2 of 4

Re: Problem with lenovo y50-70

Hi there, Wichajster                -

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

You may also try to run in safe mode to check if the freezing still happens.

 

Run a few tests from this link -

http://support.lenovo.com/us/en/lenovodiagnosticsolutions/tools

 

You should try Storage test, memory test, motherboard test, CPU test. Open Command prompt and try sfc /scannow to check if your windows files are corrupted.

 

Also, this indeed will be the actions by a virus or it’s a form of malware, Download a program called Malwarebtyes then run a full scan.

 

Update us how it goes.

 

 

 

 

Regards,

 

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Wichajster
Paper Tape
Posts: 2
Registered: ‎02-19-2017
Location: PL
Views: 164
Message 3 of 4

Re: Problem with lenovo y50-70

Did everything you asked me to do,it didint help tho,but i noticed one thing.

When not i try to run the computer with gtx860 m on,it gets hot really quickly and the computer is very loud,this makes me thing that its crashing becouse its overheating.I have no idea what causes it do it though.

Any ideas?

Also,crashing doeasnt happen in safe mode.

Lenovo Technology Partner
Posts: 570
Registered: ‎07-07-2014
Location: PH
Views: 135
Message 4 of 4

Re: Problem with lenovo y50-70

Hi Wichajster, 

This sound like a thermal issue. You can check on the video cards temp using GPUZ. Temperatures above 85C is not something I recommend.  Is the system still under warranty? If it is, please get in touch with Lenovo Warranty Support ASAP to avoid further damage to the system. If not try to check out if the fans are still running smoothly. Fans then to malfunction in time and may need to be replaced. Try to apply thermal paste on the CPU and GPU processors also. 

Hope this helps. 

Cheers,

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