cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
jezz25
Paper Tape
Posts: 5
Registered: ‎06-20-2013
Location: Philippines
Views: 1,060
Message 1 of 7

Problem with my z400 touch

I think i did something with my laptop. When i open my laptop its stuck at Lenovo screen,  it wont boot windows, need help

Retired Support Specialist
Posts: 4,447
Registered: ‎04-22-2013
Location: Philippines
Views: 1,040
Message 2 of 7

Re: Problem with my z400 touch

hi jezz25,

 

Welcome to Lenovo Community Forums!

 

Do you have any Devices Connected to it like USB drive, SD CARD printer or any USB devices?

   Try unplugging those and check.

 

Also try:

Opening you Bios by hitting F2 right when you power the computer on

    If successful in Going inside the BIOS Options, Hit F9 to load defaults then Enter

             then F10 to Save and Exit then Enter, 

 

Check if these will make changes

 

Regards

Solid Cruver

      



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow @LenovoForums on Twitter!

jezz25
Paper Tape
Posts: 5
Registered: ‎06-20-2013
Location: Philippines
Views: 1,026
Message 3 of 7

Re: Problem with my z400 touch

i did the default setting, yet it still the same

Retired Support Specialist
Posts: 4,447
Registered: ‎04-22-2013
Location: Philippines
Views: 1,020
Message 4 of 7

Re: Problem with my z400 touch

hi,

 

Try pressing the Lenovo Onekey Recovery Button and see if this will boot you to the Recovery Mode.

 

If not

 

A Hardware part is preventing your system from booting up to the OS/HDD,

 

Can you try checking this manual in Removing the HDD and RAM,

http://download.lenovo.com/consumer/mobiles_pub/lenovo_z_p_series_hmm_v1.0.pdf

 

Try Removing the HDD and turn the system ON without it,

   Check if it will still stuck on the Lenovo Screen,

 

If it does,     still without the HDD,     check your RAM maybe use one module and one slot and try interchanging it  see if the computer will go past the lenovo screen or show any changes.

 

Or if the system is still within one year From the date of purchase, you can contact Lenovo Support here for assistance

 

untitled.JPG

 

 

Regards

Solid Cruver

 



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow @LenovoForums on Twitter!

jezz25
Paper Tape
Posts: 5
Registered: ‎06-20-2013
Location: Philippines
Views: 1,010
Message 5 of 7

Re: Problem with my z400 touch

thanks some how defualt setting work just need to restart the laptop many time, it went to refreshing my laptop and want back to window 8 

 

thanks for your help

jezz25
Paper Tape
Posts: 5
Registered: ‎06-20-2013
Location: Philippines
Views: 988
Message 6 of 7

Re: Problem with my z400 touch

hi, i have a problem again, when i update my laptop to window 8.1, my laptop wont start again

is it a hardware problem? or just a software problem?
Retired Support Specialist
Posts: 4,447
Registered: ‎04-22-2013
Location: Philippines
Views: 974
Message 7 of 7

Re: Problem with my z400 touch

Hi

 

Does it stop at Lenovo screen again?

 

This is most probably a Software Problem since it works fine when you revert it back?

 

Can you try accessing BIOS by hitting F2 during boot, Look for Secure boot inside BIOS and disable that

see if that makes a difference.

 

Regards

Solid Cruver



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow @LenovoForums on Twitter!

Check out current deals!


Shop current deals

Top Kudoed Authors