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Paper Tape
Posts: 3
Registered: ‎10-23-2013
Location: Denmark
Message 1 of 45 (82,847 Views)

Problems with Lenovo Ideapad y510p

[ Edited ]

Hi, I got my new Lenovo Ideapad y510p for a month ago, and  three weeks after it started acting wierd by having a slow startup and sometimes it just had black screen when it was starting up. Sometimes I have to hold down the  power and try several times to turn on the computer. When it do start up, at the begining (after the lenovo logo) it makes some black screen switching (not sure if it correct way to describe it), and then it take ages for it to get on the login screen, and get on desktop, its like it doesn't have an SDD. Any help?  

Retired Support Specialist
Posts: 2,826
Registered: ‎08-01-2013
Location: Bangalore
Message 2 of 45 (82,614 Views)

Re: Problems with Lenovo Ideapad y510p

Hi Zenadbeg,

 

Welcome to Lenovo Community Forums!

 

I’m sorry to hear that your Y510p laptop is not working as expected and takes long time to boot into Windows, below are the steps to check and resolve the issue in the computer:

 

  1. Remove the battery and any other peripheral device connected to the computer.
  2. Hold the power button for 10-15 seconds and then connect only the AC Adapter and try to turn ON the computer.
  3. If the issue persists even after performing Flee Power then resetting BIOS to its defaults should resolve the issue
  4. To access the BIOS menu click the NOVO button which at the left-hand side of the computer next to AC power adapter jack.
  5. Then to reset the BIOS to its defaults click on “F9” Key and select YES.
  6. Now Click on “F10” Key to safe the changes that are done in BIOS, restart the computer and check if the issue is resolved.

Hope this helps!!!

 

Do post us back if the issue persists.

 

Best Regards

Shiva Kumar



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Paper Tape
Posts: 3
Registered: ‎10-23-2013
Location: Denmark
Message 3 of 45 (82,522 Views)

Re: Problems with Lenovo Ideapad y510p

Thanks Shiva Kumar

So far I have tried to turn off and on my computer 4 times, and the last couple of times it started normally up. I haven't reseted the BIOS, but if it continues to make the slow upstart randomly, then I will try to reset the BIOS. Once again thanks for the help.

What's DOS?
Posts: 2
Registered: ‎10-31-2013
Location: Hong Kong
Message 4 of 45 (82,429 Views)

Re: Problems with Lenovo Ideapad y510p

I have this problem with my y510p too. Sometimes the laptop startups normally, but it sometimes has blackscreen after loading screen of LENOVO Logo.

 

Is it now still have this problem wif u?

Retired Support Specialist
Posts: 2,826
Registered: ‎08-01-2013
Location: Bangalore
Message 5 of 45 (82,398 Views)

Re: Problems with Lenovo Ideapad y510p

Hi Antyres,

 

Welcome to Lenovo Community Forums!

 

I’m sorry to hear that you are having same issue with your Y510p Laptop, please try the steps that I have provide in post above and let me know if the issue persists.

 

Hope to hear back soon

 

Best Regards

Shiva Kumar



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Paper Tape
Posts: 3
Registered: ‎10-23-2013
Location: Denmark
Message 6 of 45 (82,364 Views)

Re: Problems with Lenovo Ideapad y510p

The first 3-4 upstarts was normal, but now it started to do it again, even after I did the steps. Anything else that might help?

What's DOS?
Posts: 2
Registered: ‎10-31-2013
Location: Hong Kong
Message 7 of 45 (82,339 Views)

Re: Problems with Lenovo Ideapad y510p

me too bros, Without any positive changes after did the steps

Blue Screen Again
Posts: 4
Registered: ‎12-22-2013
Location: CA
Message 8 of 45 (81,447 Views)

Y510p battery issue and long restart time

[ Edited ]

Hi, two issues with my new laptop. Just got this in November and pretty pleased with it aside from these issues. It's mainly the same issue as described in this thread. I figured the long boot up time when I first got it was due to it being a new computer and having to install programs and stuff. I hadn't put many files onto it so I didn't understand why it took so long the second time I restarted. Following the flee power directions in the above link worked for about the next three restarts, and now it's back to 15 minute reboot times. It spends 15 minutes on the Lenovo screen with the small loading circle in the bottom center, which is continuously moving so I know the screen is not frozen or anything. I had a friend help me with getting to the BIOS menu and resetting that to default but it didn't help. Looking to hopefully fix this, as this is the largest issue so far.

 

The second issue is that within the past week or so, I noticed the laptop is "plugged in, not charging". It's been hovering at 60% or so for a while now, and I've only had this a little over a month, so I can't imagine it's complete overuse of the battery or anything like that. I'm wondering if I ended up with a faulty computer or if there are some settings on the computer causing one or both of these, but any assistance would be great!

 

EDIT: Could have sworn I made this in a new thread instead of replying here; showed as a new thread last night

What's DOS?
Posts: 2
Registered: ‎12-30-2013
Message 9 of 45 (80,992 Views)

Re: Problems with Lenovo Ideapad y510p

on my second day of using my new lenovo, after it worked correctly, it had a very wierd problem. after i put my password so i can logg in ,the screen turns black just with the mouse crursor on it wich can be moved around..beside the cursor even the keyboard works properly. and also when i close it and open again it shows me the screensaver and after i put my password to logg in the same thing happens....**bleep** I JUST BOUGHT IT & IM SO PISSED OFF ..pls heeeelp

Retired Support Specialist
Posts: 2,826
Registered: ‎08-01-2013
Location: Bangalore
Message 10 of 45 (80,967 Views)

Re: Problems with Lenovo Ideapad y510p

Hi Zenadbeg, Antyres, Abatista & Gogogo,

 

I’m sorry to hear that the issue persists even after performing above troubleshooting steps; the only available option is to perform OSRI (Operating System) to check if this issue is hardware related; perform OSRI using NOVO Button. Click here to download User Guide and perform OSRI (Operating System Re-Install) using OKR (One Key Recovery) by clicking on NOVO button provided in the computer, to perform OSRI and refer page no. 7 to locate the NOVO button and page no. 24 for the steps to perform OKR.

 

NOTE: Please backup the data in the computer before performing OSRI, as the data will be completely erased.

 

If the issue persists even after performing OSRI; I would Strongly Suggest Calling Technical Support for Assistance. Click here to open a link where you can select the country and get the exact contact support number. I’m sure they will be a great help.

 

Do post us back for further queries.

 

Best Regards

Shiva Kumar



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