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Community SuperMod
Posts: 3,923
Registered: ‎11-20-2007
Location: Greenville, SC USA
Message 21 of 24 (526 Views)

Re: Problems with Lenovo's Policies and Lenovo Turkey Customer Support

Don't know about Jamez, but Mark's inbox usually runs in the 3 digits. Since Mark asked you to send him the information, be patient. If you haven't heard back by Monday, send Mark (not Jamez) a reminder PM.

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Jane

2015 X1 Carbon, ThinkPad Slate, T410s, X301, X200 Tablet, T60p, HP TouchPad, iPad Air 2, iPhone 5S, IdeaTab A2107A, Yoga Tablet, Yoga 3 Pro
I AM one of those crazy ThinkPad zealots!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

I am not a Lenovo employee

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Posts: 8,592
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Registered: ‎11-19-2007
Location: US
Message 22 of 24 (500 Views)

Re: Problems with Lenovo's Policies and Lenovo Turkey Customer Support

idumlumpinar,

 

I'll check for a later PM from you to see if I missed one.   I heard back from support in Turkey on Friday and they indicated they will follow up with you concerning your battery - I believe we can get that resolved.

 

Best regards,

 

Mark

____________________________________________

ThinkPads: S30, T43, X60t, X1, X1 Carbon Gen 3, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1, ThinkPad tablet
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
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Serial Port
Posts: 20
Registered: ‎06-21-2009
Location: Izmir, Turkey
Message 23 of 24 (455 Views)

Re: Problems with Lenovo's Policies and Lenovo Turkey Customer Support

Hello guys, thanks to your team my issue regarding faulty battery has been resolved with a free replacement.

 

However i still have an unresolved case with Intel-VT. I see that Sony has provided a BIOS Update for some products. So, you should seriously consider this as well.

 

But, this won't stop me filing my case to court. I believe i have been waiting for a long time without any hope. So best way to passing this case to court.

 

I will keep you guys posted with news about my case. Thanks.

http://www.ismetdumlupinar.com
Community Moderator
Posts: 13,484
Registered: ‎12-07-2009
Location: Česká Republika
Message 24 of 24 (446 Views)

Re: Problems with Lenovo's Policies and Lenovo Turkey Customer Support

unofficially, if you have phoenix bios, take a look at this thread

if you are looking for official solution, nothing else but you can wait.



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