04-11-2013 03:09 PM
2 weeks ago , i just sent my laptop Y580 back to lenovo for repairing.
Yesterday, I got it back.
But when I check my task manager , the ram memory just only have 4 GB!
I am very sure that my laptop is 8 gb ram . I still have my order confirmation sheet as en evidence.
I have never required to change the RAM memory.
Where are the rest of 4gb ram?
On their repair report, they just said they used the mainboard only for repair
I don't think changing the mainboard is affected to the RAM.
Buy why my ram memory only have 4 gb left?
Is the technician removing my RAM purposely ?
i go to lenovo website
and enter my order number to check my laptop config so that it can also be an evidence when I make a call to lenovo.
But it said invalid number ? WTH? Is this a fraud?
I will call lenovo in a few days.
Hope someone can explain to me why.