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Paper Tape
Posts: 4
Registered: ‎03-23-2013
Location: us
Views: 171
Message 1 of 1

RAM Memory get lost after repair?

2 weeks ago , i just sent my laptop Y580 back to lenovo for repairing.

Yesterday, I got it back.

But when I check my task manager , the ram memory just  only have 4 GB!

I am very sure that my laptop is 8 gb ram . I still have my order confirmation  sheet as en evidence. 

I have never required to change the RAM memory.

Where are the rest of 4gb ram?

On their repair report, they just said they used the mainboard only for repair

I don't think changing the mainboard is affected to the RAM.

Buy why my ram memory only have 4 gb left?

Is the technician  removing my RAM purposely ?

i go to lenovo website

and enter my order number to check my laptop config so that it can also be an evidence when I make a call to lenovo.

But it said invalid number ? WTH? Is this a fraud?

I will call lenovo  in  a few days.


Hope someone can explain to me why.

Thank you


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