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Former Employee
Posts: 3,823
Registered: ‎07-11-2010
Location: Malaysia
Views: 3,145
Message 41 of 78

Re: defective keyboard

Hello All,

 

For those who are experiencing this issue, do try the following.

 

  1. Uninstall Guard ID software. KnowledgeBase article here
  2. Do a One Key Recovery (OKR)

If issue persist after uninstalling Guard ID software and OKR. Try pluging in an external keyboard and test if the issue still persist.

 

If there is no issue when using external keyboard, do contact service.

 

//JameZ

mxnsxxr
Fanfold Paper
Posts: 12
Registered: ‎03-19-2011
Location: US
Views: 3,077
Message 42 of 78

Re: defective keyboard

I have no GID software installed, but I still have the Custom Program Settings.

 

What can i do to fix it? my Bios is the latest one available.

Aesti
What's DOS?
Posts: 1
Registered: ‎06-05-2011
Location: Moscow, ID
Views: 2,857
Message 43 of 78

Re: defective keyboard

I have this problem also. Did sending the laptop in to be repaired fix it long-term for everyone?

coolch
What's DOS?
Posts: 1
Registered: ‎06-06-2011
Location: Singapore
Views: 2,845
Message 44 of 78

Re: Random Unwanted Keyboard Shortcuts

I have the exact same issue here. 

 

My laptop is Y560 and bought in the U.S. But I am relocated to Singapore now. How can I get it fixed?

 

Btw, my Y560 also have the beep sound problem.

MrGlister
Ctrl-Alt-Del
Posts: 94
Registered: ‎09-12-2010
Location: Canada
Views: 2,836
Message 45 of 78

Re: Random Unwanted Keyboard Shortcuts

@coolch

 

I had the issue and had to send it in to get fixed.  More importantly, I am curious what will happen in your situation.  Please with what happened when you get this resolved.  I'll also be relocating to singapore temporarily and would like to be prepared.

xeption90
Paper Tape
Posts: 1
Registered: ‎06-07-2011
Location: new york
Views: 2,826
Message 46 of 78

Re: Random Unwanted Keyboard Shortcuts

I sent it in to get it fixed a couple weeks ago. They replaced keyboard, but problem still exists. I have to copy-paste to type y, u, h, j, n, and m. Let's see what they do now.

cqmom
What's DOS?
Posts: 1
Registered: ‎06-20-2011
Location: US
Views: 2,768
Message 47 of 78

Re: Random Unwanted Keyboard Shortcuts

Same problem here. Only external keyboard works. Don't have Guard ID or ID Vault. Don't want to restore - what a pain. Still under warranty. Hope they will just replace keyboard.

Retired Moderator
Retired Moderator
Posts: 13,719
Registered: ‎12-07-2009
Location: CZ
Views: 2,764
Message 48 of 78

Re: Random Unwanted Keyboard Shortcuts

@ cqmom
check if the issue persists on safe mode, if it does, lenovo will replace your keyboard for free.

http://www.krasotaiskusstva.com
sendsouth
Blue Screen Again
Posts: 13
Registered: ‎07-23-2011
Location: Australia
Views: 2,661
Message 49 of 78

Re: Random Unwanted Keyboard Shortcuts

I want to add that I am also having this problem. I will take it back to the shop. I can tell you right now, as a first time Lenovo user I will NEVER waste my money on one again. I'd go as far as saying Acers are superior!

 

Jamie

robsoonex
What's DOS?
Posts: 1
Registered: ‎08-02-2011
Location: Finland
Views: 2,600
Message 50 of 78

Re: Random Unwanted Keyboard Shortcuts

I have the same problem, seems that frequency is really random not depending on any factor. Sometimes it starts while writing (not really fast) and then seems to disappear but once I start to write really fast, problem arises again.

 

I sent request for Finnish department, but I hope I won't have problems with return as I bought my laptop from US. Seller told me that I have international warranty so let's see.

 

Anyway I don't have good experience with my lenovo till now: I just solved problem of my HD5730 (I had do downclock memory clock from 800 to 775mhz in way to get rid of graphical artifacts) and now this keyboard... I hope return to service will do good for it.

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