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8 Posts

11-20-2013

United States

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Re: Y50 Windows 8 : Keyboard response too slow after coming back from hibernation

2014-08-13, 3:48 AM

I also have this problem.

 

Lenovo Part #: 59421845

Model: 20378

Purchase from: Replacement/Exchange from Lenovo

 

I wish I saw this thread before I did a factory restore. Ohh well, atleast its somewhat comforting to know I'm not the only one having this issue. I initially blamed the problem on my Razer Orochi 2013, but turns out that wasn't the issue.

 

And I agree a proper fix is needed, wether is be some kind of BIOS or Driver update, but not some 3rd Party work around. For a $1,200+ laptop, this shouldn't be something that just get's swept under the carpet with a "temporary fix".

 

Please keep us up to date on the status of this issue Lenovo.

 

EDIT: Using this post as the first in the thread for escalation purposes - Amy_Lenovo

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24 Posts

07-09-2014

US

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Y50 Windows 8 : Keyboard response too slow after coming back from hibernation

2014-07-24, 0:11 AM

There is a topic on lenovo forum from someone about this problem with Windows 7. But this time I experienced it with windows 8.1 on a brand new machine .

 

Simply put, In keyboard properties , the Repeat delay is default at maximum (eg, holding down a keyboard button and how fast it generates the key strokes). When the system is put in hiberanation, then turned on again to come back, the Repeat delay some how gets decreased to about 2/3 of what it originally is.

 

I verified this. So if anyone can replicate please reply. Very easy test.

 

My Machine : Y50 , windows 8.1 64 bit (all windows update up to date). Lenovo updates up to date.


Thanks!

 

Moderator Note; subject edited; system type added

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7 Posts

07-24-2014

US

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Re: Y50 Windows 8 : Keyboard response too slow after coming back from hibernation

2014-07-24, 23:47 PM

I have the new Lenovo Y50 and I have had this problem since the first boot up. For me, it happens in both sleep, and hibernation mode. My repeat keys default setting is also at maximum, but anytime I wake my machine from either modes, the repeating and deleting of keys is slowed down drastically. Also, this issue sometimes fixes itself at random times after putting my machine to sleep or hibernation mode and waking it up again.

 

Moderator Note; subject edited

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5 Posts

07-29-2014

Naples, FL

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Re: Y50 Windows 8 : Keyboard response too slow after coming back from hibernation

2014-07-29, 19:34 PM

When I put the Y50 to sleep or hibernate and then wake it, the keyboard refresh rate defaults to incredibly slow speeds.  So when I hit and hold backspace, it only removes 3 characters a second as opposed to 15-20 per second like I desire.  The only solutions are to reoboot or go into keyboard settings in the control panel and save the settings again.  The settings don't actually change, so just opening the settings and hitting apply is good enough to fix it.  This is obviosuly a software bug and others on online forums are experiencing the same issue.  If anybody else is experiencing this bug, please post here so Lenovo might take action to correct it faster.  Lenovo, if you're listening, please offer us a solution.

 

Moderator Note; subject edited; post merged in

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6093 Posts

02-11-2012

PH

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Re: Y50 Windows 8 : Keyboard response too slow after coming back from hibernation

2014-07-30, 15:38 PM

hi guys,

 

Can you please provide also these additional information:

(this is to check if the issue is isolated to a certain model number)

 

Model Number (eg. 59-xxxxxx): 

Place of Purchase (eg. Amazon, Bestbuy, etc.): 

 

In addition, the solution from this thread seems to be a good workaround (the app is for Win7 but may also work for Win8.1)

 

 

Regards



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24 Posts

07-09-2014

US

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Re: Y50 Windows 8 : Keyboard response too slow after coming back from hibernation

2014-07-30, 15:56 PM

Model : 59-421810

Y50-touch @ Bestbuy

 

 

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7 Posts

07-24-2014

US

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Re: Y50 Windows 8 : Keyboard response too slow after coming back from hibernation

2014-07-30, 16:11 PM

Model: 59421845

Purchased @ Lenovo.com

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5 Posts

07-29-2014

Naples, FL

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Re: Y50 Windows 8 : Keyboard response too slow after coming back from hibernation

2014-07-30, 23:44 PM

That link worked sorta.  It works mst of the time and if not, it works when you double click the taskbar icon.  I still want a permanent fix from you guys though.  Model is 20349 or 59423621.  Reseller was Microsoft.

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5 Posts

07-01-2014

SG

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Re: Y50 Windows 8 : Keyboard response too slow after coming back from hibernation

2014-08-04, 12:40 PM

same problem here.

Model: 20378

Purchase from @notebook.com (Singapore)

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5 Posts

08-27-2014

USA

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Re: Y50 Windows 8 : Keyboard response too slow after coming back from hibernation

2014-08-27, 23:29 PM

I'm also having the same issue.  Brand new Y50.  This is totally ridiculous.  Lenovo needs to issue a real fix, ASAP.

 

Model: 20378

Place of Purchase: Newegg

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4 Posts

09-17-2014

Austin, TX

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Re: Y50 Windows 8 : Keyboard response too slow after coming back from hibernation

2014-09-17, 23:05 PM

Same problem here

model: 20378

purchased: Lenovo website

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24 Posts

07-09-2014

US

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Re: Y50 Windows 8 : Keyboard response too slow after coming back from hibernation

2014-09-19, 18:03 PM

Lenovo please confirm that you are working on a solution. 

 

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5 Posts

07-01-2014

SG

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Re: Y50 Windows 8 : Keyboard response too slow after coming back from hibernation

2014-09-22, 5:40 AM
Lenovo,
Are you listening to your customers?
Please respond!!
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25 Posts

09-08-2014

Canada

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Re: Y50 Windows 8 : Keyboard response too slow after coming back from hibernation

2014-09-22, 15:21 PM
I never put my computer to sleep or hibernation since it has a SSD, so I never experience this problem :(
__________
Lenovo Y50 UHD - US Version
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5 Posts

08-27-2014

USA

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Re: Y50 Windows 8 : Keyboard response too slow after coming back from hibernation

2014-09-23, 0:18 AM

Clearly they are not listening. 

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4 Posts

09-24-2014

USA

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Re: Y50 Windows 8 : Keyboard response too slow after coming back from hibernation

2014-09-24, 23:24 PM

I am very annoyed with this issue, and the fact that Lenovo is not responding to it's customer's concerns.  The keyboard is the one interface that makes a computer a useful tool, and it does not function as it should.  Please fix this, and at least respond to the the users' concerns, Lenovo. 

 

@ neokenchi -- the solution forom the thread you linked to works intermittently in Windows 8.1, and often crashes (in particular, when used in Adobe PDF Reader application).  It is not a solution to the problem.

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5 Posts

07-29-2014

Naples, FL

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Re: Y50 Windows 8 : Keyboard response too slow after coming back from hibernation

2014-09-24, 23:47 PM
I found the best solution was to put the y50 back in the box and return it. So glad I did too otherwise I would have been dealing with this issue for the past 3 months.
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1608 Posts

09-16-2014

US

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Re: Y50 Windows 8 : Keyboard response too slow after coming back from hibernation

2014-09-26, 16:41 PM

After reading your comments and info (thanks for the model numbers) I am building a case for engineering.

 

Just to make sure the basics are covered, it appears that everyone who reported an issue is running Win 8.1. If you are not, please let me know. Also, if three people could let me know what version of the keyboard device driver they are running, that would help.

 

Thanks for your assistance,

 

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24 Posts

07-09-2014

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Re: Y50 Windows 8 : Keyboard response too slow after coming back from hibernation

2014-09-26, 22:52 PM

 Keyboard driver :

Provider : Microsoft

Date: 6/21/06

Version: 6.3.9600.16384

Type: standard PS2 keyboard

 

While you are at it, can you please take a look at this issue as well ? (applies to Y50, windows 8.1)

         Windows regularly freezes when HDD is spinning up.

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4 Posts

09-24-2014

USA

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Re: Y50 Windows 8 : Keyboard response too slow after coming back from hibernation

2014-09-26, 23:06 PM

 Same here: 

 

Keyboard driver :

Provider : Microsoft

Date: 6/21/06

Version: 6.3.9600.16384

Type: standard PS2 keyboard

 

I imagine this is a bios issue rather than keyboard driver. Please let us know any progress on this issue.

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7 Posts

07-24-2014

US

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Re: Y50 Windows 8 : Keyboard response too slow after coming back from hibernation

2014-09-26, 23:57 PM

My keyboard driver is the same as well.

 

Keyboard driver :

Provider : Microsoft

Date: 6/21/06

Version: 6.3.9600.16384

Type: standard PS2 keyboard

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