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Community SuperMod
Community SuperMod
Posts: 5,333
Registered: ‎06-26-2008
Location: US
Views: 4,718
Message 20 of 43

Re: problem with lenovo z510 webcam

All,

Has anyone contacted Service regarding the camera difficulties? If so, what was the outcome? If not, you may wish to do so. Contact information can be found at: http://support.lenovo.com/en_US/detail.page?DocID=PD008370

Select your location from the dropdown in step 3 to see your local phone #s and hours of operation.

 

Please recall that, even though you have participating and attempting to help in your discussion, this Community is *not* designed as a dedicated support channel. From the Community Rules:

"These communities have been created to provide a high quality atmosphere in which users of Lenovo products and services may share experiences and expertise. While members from Lenovo may participate at intervals to engage in the discussions and offer advice and suggestions, this forum is not designed as a dedicated and staffed support channel."

 

Regards.


Community GuidelinesSearchPrivate MessagingENDEESPTRUUACZ-SKMoto
PM requests for individual support are not answered. If a post solves your issue, please mark it so.

I am not a Lenovo employee.

ahmadii
Blue Screen Again
Posts: 15
Registered: ‎02-03-2014
Location: Iran
Views: 4,712
Message 21 of 43

Re: problem with lenovo z510 webcam

isn't there any way to get support via email?
it's difficult to call in my country.
pinklover
Paper Tape
Posts: 2
Registered: ‎03-04-2014
Location: Germany
Views: 4,638
Message 22 of 43

Re: problem with lenovo z510 webcam

Hello,

 

I am experiencing the same problems with my just bought laptop and am wondering if you have found a solution to this problem as I cant  find any webcam software available for z510 and it is very irritating  ...

ahmadii
Blue Screen Again
Posts: 15
Registered: ‎02-03-2014
Location: Iran
Views: 4,629
Message 23 of 43

Re: problem with lenovo z510 webcam

I'm completely disappointed by Lenovo Support Team

Former Employee
Posts: 2,835
Registered: ‎03-20-2012
Location: Malaysia
Views: 4,593
Message 25 of 43

Re: problem with lenovo z510 webcam

Hi all,

 

Hi all thanks for posting your concerns. Looking back at this case and I know a number of things have been tried and from drivers to sending to service. I'm not ruling out that this may be related to the camera but certainly something I'd like our teams to take a look. I was wondering if anyone could provide me a screen shot of the camera picture ans I'd like to push this through to our teams internally to see what can be done to rectify this issue.

 

Along with the screen shot I've requested could you PM(Private Message) me the following details below as well,

 

Serial Number (Mandatory) :

 

OS : 

 

Camera Driver version :

 

Full name :

Phone:

Location :

Email :

 

Hope to hear back and see a the screen shot i requirested.

 

Regards

 

ahmadii
Blue Screen Again
Posts: 15
Registered: ‎02-03-2014
Location: Iran
Views: 4,564
Message 26 of 43

Re: problem with lenovo z510 webcam

I'm doing it now

Former Employee
Posts: 2,835
Registered: ‎03-20-2012
Location: Malaysia
Views: 4,543
Message 27 of 43

Re: problem with lenovo z510 webcam

Hi all,

 

Thanks for posting Just wanted to give you an update that our teams are still looking into this issue and at the moment I'm awaiting further updates on the maater. Please bare with me for moment and I'll post back as soon as i can get further updates on the matter.

 

Regards

ahmadii
Blue Screen Again
Posts: 15
Registered: ‎02-03-2014
Location: Iran
Views: 4,530
Message 28 of 43

Re: problem with lenovo z510 webcam

I sent the informations and waiting for the solution!

Former Employee
Posts: 2,835
Registered: ‎03-20-2012
Location: Malaysia
Views: 4,514
Message 29 of 43

Re: problem with lenovo z510 webcam

Hi all,

 

thanks for sending in your information, we really appreciate the support and coperation. As our teams are investigating this, would it be possible for you to go to the device manager and send me the hardware ids of the camera?

 

Regards

ahmadii
Blue Screen Again
Posts: 15
Registered: ‎02-03-2014
Location: Iran
Views: 4,507
Message 30 of 43

Re: problem with lenovo z510 webcam

those ids are:

 

USB\VID_5986&PID_052B&REV_1416&MI_00
USB\VID_5986&PID_052B&MI_00

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