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Whitley91
Paper Tape
Posts: 2
Registered: ‎01-10-2017
Location: US
Views: 172
Message 1 of 2

Replaced multiple parts on Y40-80, battery seems to be working and holding now... BUT...

Hi All!

 

So to make a very long story short... After my battery issue wasn't fixed at the Depot, Lenovo set me up with an onsite technician.  They sent multiple replacement parts since the problem wasn't discovered at the Depot.  I believe the port for the charging cable was replaced, the battery, the motherboard, and also the charging cable itself.  The laptop is holding charge as far as I know, it's only been a couple days.  However, it seems something is still not registering correctly which makes me fear there will be another issue in the near future.  Whenever my computer is plugged in, and my mouse is hovered above the battery icon it says (36% available, plugged in, charging).  Which is what I believe it should say BUT within less than a minute if I move my mouse over the battery again it will say "04 min to full charge."  This is clearly not the case.

 

So my question here is 1. Does anyone know why this would be registering incorrectly? If so, any solutions?  And 2. Should I call back warranty before it expires to make them aware of the issue?  I understand that my computer seems to be working fine right now but clearly there is still an issue for it not to be registering correctly and I absolutely do not want to wait until it's too late and my warranty is up to do something about it.  I would really appreciate some input or suggestions!

 

Thanks!

Whitley

Retired Support Specialist
Posts: 915
Registered: ‎07-05-2016
Location: GB
Views: 98
Message 2 of 2

Re: Replaced multiple parts on Y40-80, battery seems to be working and holding now... BUT...


@Whitley91 wrote:

Hi All!

 

So to make a very long story short... After my battery issue wasn't fixed at the Depot, Lenovo set me up with an onsite technician.  They sent multiple replacement parts since the problem wasn't discovered at the Depot.  I believe the port for the charging cable was replaced, the battery, the motherboard, and also the charging cable itself.  The laptop is holding charge as far as I know, it's only been a couple days.  However, it seems something is still not registering correctly which makes me fear there will be another issue in the near future.  Whenever my computer is plugged in, and my mouse is hovered above the battery icon it says (36% available, plugged in, charging).  Which is what I believe it should say BUT within less than a minute if I move my mouse over the battery again it will say "04 min to full charge."  This is clearly not the case.

 

So my question here is 1. Does anyone know why this would be registering incorrectly? If so, any solutions?  And 2. Should I call back warranty before it expires to make them aware of the issue?  I understand that my computer seems to be working fine right now but clearly there is still an issue for it not to be registering correctly and I absolutely do not want to wait until it's too late and my warranty is up to do something about it.  I would really appreciate some input or suggestions!

 

Thanks!

Whitley


Hi Whitley,

 

No reason why this should be displaying the incorrect information. I would contact Lenovo support and report the issue anyway, that why if something happens then you have already made them aware of the issue.#

 

Hope this help you and let us know how you get on


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