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Posts: 8,350
Topics: 422
Kudos: 1,442
Solutions: 319
Registered: ‎11-19-2007
Location: RTP, North Carolina
0 Kudos

Re: Resolution: Ordered Windows 7, got Vista. - Warranty NOT upgraded

mmassouline,

 

Thanks for the follow up...  I'll get back to you today! 

 

Ryansinn,

 

Please see the link that Zoltanthegypsy posted... as a possibility, if support is not checking through the consumersupport site warranty look up, the extended time may not be showing.

 

Regarding the key - the Recovery disk included a NEW windows COA - you needed to enter the key from that one.

 

Alternately, we had provided an opportunity to send the unit in to a special rework process at the time all this occurred back in Nov / Dec to resolve via a load and proper set of the system. 

 

Please check the materials that came with your Recovery DVD - you should have had special instructions in your kit.

 

Thanks

 

Mark

____________________________________________

ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
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Posts: 13
Registered: ‎03-22-2010
Location: Oregon
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Re: Resolution: Ordered Windows 7, got Vista. - Warranty NOT upgraded

Hi Mark,

 

Hopefully, you'll see this. I am trying to get a replacement for the recovery disk that was sent back in Nov/December. I have misplaced the one that was sent to me. (I was part of the group that had the wrong OS installed on our computers.) Could you see what I have to do to get a replacement for that recovery disk, which is what you just referred to?

Thank you,

 

Monte Olsen

Posts: 8,350
Topics: 422
Kudos: 1,442
Solutions: 319
Registered: ‎11-19-2007
Location: RTP, North Carolina
0 Kudos

Re: Resolution: Ordered Windows 7, got Vista. - Warranty NOT upgraded

Monte,

 

Please send me a private message with your contact information for shipping, and either your system serial number CBUxxxxxx or your original sales order number so I can confirm your elligibility, and I'll send one out to you.

 

Best regards,

 

Mark

____________________________________________

ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
English English Community   Deutsche Deutsche Community   Español Comunidad en Español   ru.gif Русскоязычное Сообщество
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Posts: 13
Registered: ‎03-22-2010
Location: Oregon
0 Kudos

Re: Resolution: Ordered Windows 7, got Vista. - Warranty NOT upgraded

Hi Mark,


Private message sent, but received no reply yet. Hopefully, everything came through OK.

 

Monte

Posts: 8,350
Topics: 422
Kudos: 1,442
Solutions: 319
Registered: ‎11-19-2007
Location: RTP, North Carolina
0 Kudos

Re: Resolution: Ordered Windows 7, got Vista. - Warranty NOT upgraded

Monteolsen1,

 

Thanks for the prompt, I'll check for it today and get back to you this afternoon to confirm the shipment.

 

Best regards,

 

Mark

____________________________________________

ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
English English Community   Deutsche Deutsche Community   Español Comunidad en Español   ru.gif Русскоязычное Сообщество
Fanfold Paper
Posts: 13
Registered: ‎03-22-2010
Location: Oregon
0 Kudos

Re: Resolution: Ordered Windows 7, got Vista. - Warranty NOT upgraded

Thanks much, Mark.

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Paper Tape
Posts: 1
Registered: ‎08-03-2010
Location: california
0 Kudos

Re: Resolution: Ordered Windows 7, got Vista. - Warranty NOT upgraded

Hi Mark,

I am trying to get a replacement for the Windows 7  recovery disk that was sent  in December ( Y550 shipped with vista instead of windows 7 ). I have misplaced the windows 7 recovery disk and product  key sticker that came along with it . Could you see what I have to do to get a replacement for that recovery disk and the product key associated with it.
Thanks

Syed