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4 Posts

08-06-2015

Romani

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Serial Number, Product Number INVALID

2015-08-06, 14:33 PM

Hi,    

 I had my Lenovo y5070 in service, and I received it after the faulty motherboard had been replaced. Unfortunately the service department didn't bothered to write my Serial Number and Product Number, and apps like Lenovo Companion do not identify my notebook. 

 Can someone help me in addressing this issue? 

 

Thank you

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4308 Posts

11-18-2012

United States of America

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Re: Serial Number, Product Number INVALID

2015-08-06, 14:48 PM

Welcome to the Lenovo Community !

 

You will have to contact Lenovo Support so they can update that information for you.  There is no software or utility that the owner can use to do it.

 

Lenovo Support

 

 Romanian
+40-742-726-843
9:00 - 18:00 Monday - Friday

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233 Posts

04-23-2008

United States of America

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Re: Serial Number, Product Number INVALID

2016-05-16, 4:11 AM

I was able to resolve this as follows:

 

I downloaded the following

 

https://download.lenovo.com/ibmdl/pub/pc/pccbbs/thinkcentre_bios/9hjy58usa.exe

 

I extracted it then ran amidewin from a cmd line with admin privileges.  I needed to read the README first to determine which parameters to use.  I was able to update the product number and serial number this way.

 

For example to update the product type I ran AMIDEWIN /sp "xxxxxxx" where xxxxxxx was the info from the machine label on the back.

 

I did the same with the serial number using /ss

 

Once I did that, I was able to run Thinkvantage System Update which had not been possible previously.


I am a former employee not a support professional so any help I offer here is as a fellow user.
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4308 Posts

11-18-2012

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Re: Serial Number, Product Number INVALID

2016-05-16, 12:24 PM

Glad to hear you were able to resolve your problem BMGRAHAM.   Does this work on all Lenovo models or just the Thinkpad product line? 

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4 Posts

08-06-2015

Romani

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Re: Serial Number, Product Number INVALID

2016-05-16, 14:20 PM

Neither AMIDEWIN or W2flash work on my laptop.

 

I tried to run with admin rights amidewin.exe /sn "mysncode" from cmd

but I ge an error:

 

"Initializing the SMBIOS interface. Please wait a moment......
Init. SMBIOS ERROR"

 

Any ideea?

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233 Posts

04-23-2008

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  • Message 6 of 12

Re: Serial Number, Product Number INVALID

2016-05-16, 14:35 PM
It could be that the software I was using was specific to my PC. Make sure that you are downloading the equivalent software for your model.

I am a former employee not a support professional so any help I offer here is as a fellow user.
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233 Posts

04-23-2008

United States of America

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  • Message 7 of 12

Re: Serial Number, Product Number INVALID

2016-05-16, 14:38 PM

wrote:

Glad to hear you were able to resolve your problem BMGRAHAM.   Does this work on all Lenovo models or just the Thinkpad product line? 


I only tried it on m Think product and to be fair, mine was a ThinkCentre so anyone trying this should make sure they are downloading the right software for their product number.  I only posted this here because I saw the issue posted here.  I was actually stunned when it worked because I had spent hours trying to figure this out and it turned out to be so easy and quick once I found the right executable to use.


I am a former employee not a support professional so any help I offer here is as a fellow user.
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4308 Posts

11-18-2012

United States of America

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  • Message 8 of 12

Re: Serial Number, Product Number INVALID

2016-05-16, 20:48 PM

wrote:

I only tried it on m Think product and to be fair, mine was a ThinkCentre so anyone trying this should make sure they are downloading the right software for their product number.  I only posted this here because I saw the issue posted here.  I was actually stunned when it worked because I had spent hours trying to figure this out and it turned out to be so easy and quick once I found the right executable to use.


Thanks for the update!

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4 Posts

08-06-2015

Romani

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  • Message 9 of 12

Re: Serial Number, Product Number INVALID

2016-11-27, 11:06 AM
but unfortunately does not work on Y series, so, any ideea how to help?
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2445 Posts

03-09-2012

Canada

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  • Message 10 of 12

Re: Serial Number, Product Number INVALID

2016-11-27, 14:23 PM
You need to call them back to get it resolved. There will be a record of the original purchase and S/N of the original system if not on a sticker on the underside of the system or battery compartment.

Knowone on a users forum can change this and if you leave it too long you'll have far bigger battle when you need to send it in again for warranty. Online Support via the SUPPORT button at the top of the page requires the serial number along with the model number to access a support tech to call you etc. This is all a must have information. Youl should have the return repair documentation and case number from that service to refer to.

Bottom line is you need to contact Lenovo !!!
T520 Model 4239 Intel(R) Core(TM) i7-2860QMbr>; Nvidia NVS 4200M Win 10 64bit
Z70-80 I7 - 5500U 16GB GB - 1TB HD Win 10 64bit FHD 17.3", G840 w/2GB

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