03-13-2012 01:43 AM - edited 03-13-2012 07:19 AM
Please beware of buying your laptops in Poland! If you need to service it you must to deal with Anovo Poland - official Lenovo service in Poland.
I sent them my Z370 over month ago. Problem is with faulty cable responsible for led matrix light. It is unimaginable to me that such simple repair can take longer than few hours. But Anovo is not able even to give me estimate date when my laptop will be fixed. Infoline guys promise to inform about my issue status but I've never got any notification from them. Every time I call them they say that it is in the service. Two weeks ago I received short email that computer will be fixed and sent back by the end of the week. Week later nothing happened and I called them again. They said that they wait for the cable and cannot say how long it will take.
Infoline employees refuse to register my complaint and refuse to register my request for replacement with new hardware or money refund.
Lenovo says that it is not their problem because service is the Anovo responsibility. So I am without computer and without any possibility to proceed my issue with lenovo/anovo. I am still waiting and filling the sue for the consumer court.
Once again - don't buy Lenovo in Poland!!!
03-13-2012 11:56 PM
I'm sorry to hear about your experience with support and I can empathize with your disappointment.
I would like to see if I can help.
I've sent a request for more information via private message. Please let me know.
03-14-2012 01:48 AM
03-14-2012 02:24 AM - edited 03-14-2012 02:24 AM
BTW. I've made a resolution:
Every day I wait for my laptop I will write some nice review on the most popular consumer portals (polish and international).
It makes me feel better when others can enjoy my long story about exchanging simple cable that takes 5 WEEKS and is still in progress...
03-16-2012 08:22 AM - last edited on 03-16-2012 12:26 PM by andyP
Unfortunately nobody from Customer Relations department contacted me. Many people claim that Customer Relations department is like Yeti - some people say that they exist but it is not proved. I think lenovo sends messages like this below to everyone complaining to get some time and make people quiet.
CAN ANYBODY HELP ME !!!!!! ?????
Moderator note; contents of a private message removed, private messages are private.
03-27-2012 08:34 PM - last edited on 03-27-2012 10:35 PM by andyP
Unfortunately another week passed with no hearing from Customer Relations Department. But in the meantime company that do the service in Poland (Anovo) sent me an information that my laptop cannot be repaired because they don't have necessary parts. So I sent the refund request to the service infoline operator (teleperformance.pl). But then they refused and after one week I've got information that my laptop is already repaired and sent to me. But my happiness last only 2 days because I was lied again and they've sent it to another service (company named Jabil) instead to me. Now I received email from Marcinthat my complains are groundless because service is actually processing my issue and they are doing well. So according to polish division of Lenovo after 40 days customer doesn't even deserve receiving of any information about estimated time of repair. I think that infoline operator (teleperformance.pl) desperately tries to not solve my issue. Mr Pawel was informed about my problem and offered help 2 weeks ago but nothing happened – maybe someone from lenovo staff can contact him directly and convince him to end this case.
I'm still writing nice reviews of Lenovo products with detailed description of Lenovo Service. Is it really that difficult to please one disappointed customer? Or do you have only disappointed customers and you cannot please them all?
Moderator note; full names and contact details of Lenovo / associate employees edited Forum Rules
03-28-2012 08:30 PM
03-29-2012 01:36 AM
I'm sorry to hear your issue is still pending. I've raised the matter again to the escalation team and they will be getting in touch with you.