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wapow13
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Posts: 4
Registered: ‎06-13-2015
Location: New York
Views: 321
Message 1 of 6

Small crack near screw on y50.

I know this has been brought up before but my crack is very small. I have had the laptop since 6/10/15 and this laptop has been sitting on the same table ever since purchase day. I opened it up today and heard 2 small cracks and then I looked on the bottom and saw this (see picture). Found a couple of replacements for the bottom on ebay for 45 dollars but should I go ahead and do it or should I ignore. I brought an extended warranty with accidental damage protection which extended the warranty to 2 years as well if that helps 

 

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Posts: 4,278
Registered: ‎11-18-2012
Location: US
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Message 2 of 6

Re: Small crack near screw on y50.

Welcome to the Lenovo Community !

 

Sorry to hear of the problem with your new system.  Your only option in resolving the problem would be to contact Lenovo Support for the repair.  Replacing the part yourself will only result in your warranty being void. 

 

Lenovo Support - USA

1-877-453-6686
24 hours a day 7 days / week



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wapow13
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Message 3 of 6

Re: Small crack near screw on y50.

Ahh okay. This isnt under the warranty right? so they would probably charge me Smiley Sad 

wapow13
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Message 4 of 6

Re: Small crack near screw on y50.

I just think that Lenovo should cover this under this specific laptop since the plastic part of the laptop which stresses the hinge have metal screws around it and other people have experienced the same problem lol. I don't have money for a repair and I'm just worried that dust/dirt will get in. Will dust and dirt get in, you think?

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Message 5 of 6

Re: Small crack near screw on y50.

Since you have the additional Accidental Damage Warranty I believe the repair would be covered regardless if it was a defect or was accidentally done.  Lenovo Support can best advise you. 

 

It is possible a little dust and dirt may get it, but that can be easily cleaned using some canned compressed air in all the vents to blow out the dust.  If you are still concerned put a piece of clear tape over the non-movable part of the crack to seal it. My main concern would be that the cracking migrates to the point that it breaks apart or off thus rendering your laptop unusable. 



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Sorry, I don't read unsolicited Private Messages. If you have an issue, posting in     the appropriate forum is the best way to get assistance.

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wapow13
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Posts: 4
Registered: ‎06-13-2015
Location: New York
Views: 269
Message 6 of 6

Re: Small crack near screw on y50.

If it does break apart and my laptop becomes unusable, then I can definitely use the Accidental Damage protection then XD I will be giving them a call tomorrow because I believe that it will get worse and that I paid the extra money

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