04-25-2012 11:44 AM
Hi! I have a lenovo ideapad z370 laptop. I bought it 6 months ago. I only use it for writting, internet, youtube, music... All very simple and not too resource consuming.
A month ago, it was working on battery, on a table, clean surface, and I started to see smoke coming out of the upper right hand corner of the keyboard. I then realised that the keyboard was very hot and it smelled of burnt plastic.
I switched off the computer and took the battery out, noticing it was extremelly hot. The battery had a burnt corner. And the whole keyboard was very hot.
As the laptop is on guarantee, I immediately sent it to the official repair service. After a full month, they sent it back to me, not explaining what the problem was (just a mere note "charge problem"). They had replaced the whole screen piece (I could see that from the covering plastics) and who knows how many other pieces.
I switched on the computer, did a quick test to see that everything worked, and surprise! the loudspeakers do not work. I need to send the laptop back to repair...
I would like to know:
1. What went wrong? Why did the computer suddenly burn out?
2. How can I prevent this from happening again?
3. Are all official lenovo repair shops as innefficient as the Spanish one?
At the moment, I would by no mean recommend anyone in Spain to buy lenovo. There are 2 reasons for this: it sets on fire just out of the blue and the official repair service is useless.
05-05-2012 05:42 PM