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elder_tyrant
Paper Tape
Posts: 3
Registered: ‎06-03-2015
Location: Malaysia
Views: 775
Message 1 of 4

System keeps crashing

Hello everyone, 
I have been recently been having issues with my laptop. I keep getting an error message saying the video card crashes. Online resources on a solution has not been much help as I could not find a proper solution or a reason. The video drivers are up to date. refer to the image below .
error1_crop.jpg

If I am running any 3D dependant software, the crash is followed by the BSOD
and the genreal error messages I get are
"DRIVER_POWER_STATE_FAILURE"
"IRQL_NOT_LESS_OR_EQUAL"
"DPC_WATCHDOG_VIOLATION"  (most common)
most recetly this error message
"SYSTEM_THREAD_EXCEPTION_NOT HANDLED"

I was hoping it was only a software issue and recently I installed the lenovo solution centre 
Performing a hardware diagnosis  recieved an error when it was trying to test the dedicated video card
as seen in the image below
solution centre error_crop.jpg

 

What does this mean? What is the problem?
This is very annoying as I am dependant on the video card as I use it for simulation...
Any help would be appreciated. Thank you

Kind Regards

Guru
Posts: 3,429
Registered: ‎04-02-2014
Location: MX
Views: 751
Message 2 of 4

Re: System keeps crashing

Your GPU may be faulty.

 

Lenovo may need to replace your motherboard. Contact warranty support and send your laptop for repairs.

 

http://support.lenovo.com/us/en/supportphonelist_alt1

---------------------------------
Current System - Lenovo Y720
Y720 REVIEW - Youtube Link (Opens in New Tab)
If your experience was good today, please feel free to give KUDOS. It Ain't Over, 'til it's over.
elder_tyrant
Paper Tape
Posts: 3
Registered: ‎06-03-2015
Location: Malaysia
Views: 733
Message 3 of 4

Re: System keeps crashing

hmm...I shall do so, hopefully my warranty covers it

elder_tyrant
Paper Tape
Posts: 3
Registered: ‎06-03-2015
Location: Malaysia
Views: 685
Message 4 of 4

Re: System keeps crashing

Just an update, the mother board got replaced and so far the laptop seems to be working fine, thanks for you input

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