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Oklahoma, USA

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  • Registered: ‎03-14-2011
  • Location: Oklahoma, USA
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  • Message 1 of 6

T, Y, Shift, Backspace, and Num Lock Keys not working.

2011-09-13, 1:31 AM

     This is my fifth post on this forum.  So far my experiences with Lenovo have been less than positive.  I bought an Ideapad Z565 in March and immediately started having issues with it.(Check my older posts)  It took me months to get the the problem properly addressed by Lenovo.  (To their credit, they did eventually agree to send me a replacement unit, and since they no longer manufacture the Z565 they sent me a Z570.  Good, but I was unaware that unlike my Z565 the Z570 replacement lacked a dedicated video card. This was unexpected and a bit upsetting, but I was satisfied(and had absolutely no desire to deal with tech support or the complaint resolution center again).  Until, less than two months after I received my second new laptop from Lenovo I began to have intermittent issues with my keyboard malfunctioning.  I searched online and could find no solution.  After a quick search of the forums, I discovered that I was not the only one to experience this hardware issue.

     Let me be clear, I understand that these devices are quite complex and I do not expect every unit shipped to be entirely without defect, however, when it is considered that I have received two defective computers in a row I can safely say that Lenovo may wish to reconsider their manufacturing facility's quality control standards.

     I use my computer for everything.  It is of vital importance for both my work and for my University classes.  It is also my primary source of entertainment.  This means that dependability is a high priority.  I bought a Lenovo laptop because the quality of their Thinkpad line is nearly legendary.  Sadly, the same can not be said for their Ideapad line.


89 Posts



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  • Message 2 of 6

Re: T, Y, Shift, Backspace, and Num Lock Keys not working.

2011-09-13, 2:13 AM
Welcome to club how disgraceful if they have any standards to follow or they just give deafears to customer complaints or concerns

2484 Posts



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  • Registered: ‎04-11-2011
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  • Message 3 of 6

Re: T, Y, Shift, Backspace, and Num Lock Keys not working.

2011-09-14, 2:10 AM
hey SavageGoldblum,

would you be so kind to send the following info to me via pm :

MTM [machine type model]:

(To locate MTM - http://support.lenovo.com/en_US/FindProductNumber.page#find)

Serial Number (S/N):
Date of Purchase:
Case/Order Number : (if any)

Screenshot of Error(if applicable) : (upload it to a hosting site and paste the link here)

Location of unit : Home / Repair Center (delete where appropriate)

Description of issue :

Troubleshooting Taken : (if any)

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1 Posts



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  • Registered: ‎04-03-2012
  • Location: UK
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  • Message 4 of 6

Re: T, Y, Shift, Backspace, and Num Lock Keys not working.

2012-04-03, 15:49 PM

I have the exact same problem except it has now spread to (SPACE) N, B and ?. 


1376 Posts



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  • Message 5 of 6

Re: T, Y, Shift, Backspace, and Num Lock Keys not working.

2012-04-03, 16:36 PM

Hi KC4J,


please have a look at this thread, may give you some more information...



73... Zehn


0 Posts


United States of America

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  • Registered: ‎02-12-2020
  • Location: United States of America
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  • Message 6 of 6

Re: T, Y, Shift, Backspace, and Num Lock Keys not working.

2020-02-12, 15:25 PM

This just happened to me on a Lenovo Flex 5-1570.  Does anyone know the solution please?   

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