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albert_cv
Fanfold Paper
Posts: 4
Registered: ‎11-24-2012
Location: India
Views: 2,639
Message 1 of 9

The hinges of Z580

My name is Albert and I bought an Idea series Z580 during last November (2012). It is really amazing to understand that the guy (Leno shop-thrissur-kerala) actually predicted the first complaint of my laptop. The story is like this - When I received my laptop, I asked him to give me a true answer to my question - 'what complaint should I expect from the laptop (hardware).' He gave me an advice that I should be opening the laptop (I mean, opening the lid/screen part so that the laptop maintains a 'L' shape, to use it) by gently pushing the screen portion, at the middle part of the upper side of the screen(near to camera) away from the mouse pad. Since then I(the only user) have been doing this when ever I open the machine. And have been taking care of it like a baby..!! But Just after 9months the right side (when you face a open laptop) hinge portion started giving some sound and when I examined I could see that the outer covering of the CPU section of the laptop, on the left had side of the hinge attachment, has came out. I am literally heart broken, as I am not a regular user and was taking good care of my machine.

Retired Support Specialist
Posts: 4,447
Registered: ‎04-22-2013
Location: Philippines
Views: 2,615
Message 2 of 9

Re: The hinges of Z580

hi albert_cv,

 

I'm sorry to hear what happened...

 

   Since the unit is still in warranty, I would suggest you call technical Support to report the Issue,

Im sure that a wear and tear issue like this will be covered. Please refer to the following Contact link

http://support.lenovo.com/en_US/feedback/contactsupport.page?

 

Best Regards

Solid Cruver

 



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albert_cv
Fanfold Paper
Posts: 4
Registered: ‎11-24-2012
Location: India
Views: 2,585
Message 3 of 9

Re: The hinges of Z580

Hi Solid Cruver,

Thanks for the reply and suggestion. I eventually made it to the nearest service station (authorised). They checked my machine and told that a screw has been broken and machine needs the upper and lower panel to be changed. Unfortunately the panels has to be ordered and once they arrive, they gonna give a call to me. The funniest (perhaps sad for me) thing is that, the service center technician could not tighten the outer panel of the lower side of CPU, as I guess, he seem to be quite confused with the similar looking screws. He assured me that he will make sure the screws are intact after changing the outer panels with the new one. I came back home and now found my mousepad is not functioning the right way at times!! Now I am screwed!!.

Thanks for the support.
Albert
sidarora
Paper Tape
Posts: 3
Registered: ‎11-16-2013
Location: United States
Views: 2,545
Message 4 of 9

Re: The hinges of Z580

What is the problem with Lenovo hinges - there are so many complaints on the internet floating around? Their business will suffer a lot if this trend continues!!!

Guru
Posts: 796
Registered: ‎07-24-2013
Location: AU
Views: 2,521
Message 5 of 9

Re: The hinges of Z580

I don't think Lenovo is in any way better or worse when it comes to hinges. Actually, from my experience the worst hinges are in Toshibas. On the other hand I have never had hinge problems with any Thinkpad IBM and Lenovos, so I guess it's just a matter of build quality and luck. I'm guessing Ideapad is not the top quality build series.

====================================
I'm an INsider - not a Lenovo employee.
You can find me in gaming, Ideapad and Thinkpad forums most of the time.
jain_1313
Paper Tape
Posts: 2
Registered: ‎06-23-2014
Location: India
Views: 2,203
Message 6 of 9

Re: The hinges of Z580

I bought Z580 in August,2012. Uptill now the laptop was working fine. But last week,when I tried to open my laptop, I heard a crackling sound and was astonished to find that the hinge(the one near the charging port) was broken. I tried contacting the lenovo customer care. They say that this would require whole upper and lower body changes costing around INR 5000. What should I do?

jain_1313
Paper Tape
Posts: 2
Registered: ‎06-23-2014
Location: India
Views: 2,187
Message 7 of 9

Re: The hinges of Z580

is there any damage to os/hdd during hinge repair?

nikhildesai
What's DOS?
Posts: 4
Registered: ‎03-29-2015
Location: Mumbai
Views: 1,687
Message 8 of 9

Re: The hinges of Z580

I am having the exact same problem with my laptop. I dont know if I can trust engineers at lenovo looking at your experience. I wonder how a compancy can be so casual to go ahead and ask money for a manufacturing defect.
Liz716
Fanfold Paper
Posts: 5
Registered: ‎03-12-2018
Location: US
Views: 665
Message 9 of 9

Re: The hinges of Z580

I have the same problem, and somehow it also broke the charging port (the power cord no longer connects properly so it won’t charge). Did you ever find a solution?

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