10-01-2013 06:27 AM
My name is Albert and I bought an Idea series Z580 during last November (2012). It is really amazing to understand that the guy (Leno shop-thrissur-kerala) actually predicted the first complaint of my laptop. The story is like this - When I received my laptop, I asked him to give me a true answer to my question - 'what complaint should I expect from the laptop (hardware).' He gave me an advice that I should be opening the laptop (I mean, opening the lid/screen part so that the laptop maintains a 'L' shape, to use it) by gently pushing the screen portion, at the middle part of the upper side of the screen(near to camera) away from the mouse pad. Since then I(the only user) have been doing this when ever I open the machine. And have been taking care of it like a baby..!! But Just after 9months the right side (when you face a open laptop) hinge portion started giving some sound and when I examined I could see that the outer covering of the CPU section of the laptop, on the left had side of the hinge attachment, has came out. I am literally heart broken, as I am not a regular user and was taking good care of my machine.
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10-01-2013 07:03 AM
I'm sorry to hear what happened...
Since the unit is still in warranty, I would suggest you call technical Support to report the Issue,
Im sure that a wear and tear issue like this will be covered. Please refer to the following Contact link
10-04-2013 11:45 PM
11-19-2013 03:48 PM
I don't think Lenovo is in any way better or worse when it comes to hinges. Actually, from my experience the worst hinges are in Toshibas. On the other hand I have never had hinge problems with any Thinkpad IBM and Lenovos, so I guess it's just a matter of build quality and luck. I'm guessing Ideapad is not the top quality build series.
06-23-2014 08:48 PM
I bought Z580 in August,2012. Uptill now the laptop was working fine. But last week,when I tried to open my laptop, I heard a crackling sound and was astonished to find that the hinge(the one near the charging port) was broken. I tried contacting the lenovo customer care. They say that this would require whole upper and lower body changes costing around INR 5000. What should I do?
03-29-2015 04:22 AM