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lrezl
What's DOS?
Posts: 4
Registered: ‎10-25-2013
Location: NJ
Views: 3,358
Message 1 of 8

Touchpad does not respond

For some reason my touchpad on my y510p stopped working. If I dont use a usb mouse then I dont get a cursor at and nothing happens when use the touchpad.

 

I checked the drivers and it seems that its reading the device as other/unkown. Can't figure out why though.

 

Here are the hardware id's

 

ACPI\VEN_FFF&DEV_FFFF

ACPI\FFFFFFF

*FFFFFFF

 

I also tried to reinstall the drivers for the touchpad but it said that the device was missing and it exits the installation.

 

Any help or suggestions would be much appreciated. Thanks.

Guru
Posts: 1,412
Registered: ‎06-08-2013
Location: BE
Views: 3,246
Message 2 of 8

Re: Touchpad does not respond

Download the drivers from the support website and reinstall. Also please check if your touchpad is disabled.

I am nothing with the device IDs you gave me. Those are dummy values because all the characters are F's

Warm regards,
Jonas Hendrickx

Lenovo Insider - Windows Insider MVP

Personal website: ThinkScopes

lrezl
What's DOS?
Posts: 4
Registered: ‎10-25-2013
Location: NJ
Views: 3,235
Message 3 of 8

Re: Touchpad does not respond

I did that already. Towards the end of the post I said that I tried to reinstll the drivers. The symantic one throws an error saying that their is no semantic device and the elan one attempts to start but it says that the device is missing.

 

 

Its really wierd. Its not like I other peoples problems where I canjust press fn+F6

 

I know the mouse doesnt work because on the windows 8 splash page before you login, when i click nothing happens.

lrezl
What's DOS?
Posts: 4
Registered: ‎10-25-2013
Location: NJ
Views: 3,222
Message 4 of 8

Re: Touchpad does not respond

I checked out mouse properties and found there was an Elan tab.

 

Checked to see if it was recognizing any of the devices and it doesnt.

 

Anyone have any ideas?

lrezl
What's DOS?
Posts: 4
Registered: ‎10-25-2013
Location: NJ
Views: 3,221
Message 5 of 8

Re: Touchpad does not respond

Its odd, when I unplug my usb mouse, the cursor just disappears and when I plug it back in, it comes back.

rkaznam
Paper Tape
Posts: 2
Registered: ‎09-02-2014
Location: MY
Views: 3,120
Message 6 of 8

Re: Touchpad does not respond

Hi,

 

I have exactly the same problem with same Hardware ID you encountered.

 

My posted message: "Y510p Touchpad Not Working" over an hour ago.

 

Regards.

 

Ps. Did you managed to sort this out? I noticed this message was posted last year.

chris1686
Paper Tape
Posts: 10
Registered: ‎11-09-2015
Location: United States
Views: 2,787
Message 7 of 8

Re: Touchpad does not respond

Was this ever solved? I am having the same problem with windows 10.

dogudawn
What's DOS?
Posts: 1
Registered: ‎03-02-2017
Location: TR
Views: 2,112
Message 8 of 8

Re: Touchpad does not respond

Hello Everyone, 

 

I also joined the club, too. Could anyone can help, please. 

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