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Webshooter38
Paper Tape
Posts: 6
Registered: ‎08-30-2016
Location: US
Views: 1,128
Message 1 of 6

Trackpad not working on Lenovo Y510p

Hi all,

 

I just fixed my y510p from video artifacts due to a loose video cable connection, but when I put everything back together, my trackpad no longer works, and in device manager, I had an unknown device listed that was not there before. Anyone else had this problem, or have any ideas on how to fix it? I thought it may have been a cable that came loose when I was taking the computer apart, but I checked the connections to the trackpad and they're all good. Still not working though.

 

Thanks in advance!

Retired Support Specialist
Posts: 182
Registered: ‎07-19-2017
Location: IN
Views: 1,102
Message 2 of 6

Re: Trackpad not working on Lenovo Y510p

Hi Webshooter38,

 

Welcome to the Lenovo community,

 

Please go through this thread and see if the issue gets resolved

Hope the above information helps and please let us know how you go about.

 

Please feel free to post in Lenovo Community Forums if you have any further queries!

 

Regards,

Rameez

 

Tap that kudos button if I helped.
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

Webshooter38
Paper Tape
Posts: 6
Registered: ‎08-30-2016
Location: US
Views: 1,093
Message 3 of 6

Re: Trackpad not working on Lenovo Y510p

I already tried reinstalling the driver like that thread suggested, but the driver utility comes up and says that there is no hardware found. I also have the Synaptics touchpad and not the ELAN.

I did try having windows use the default touchpad driver, but it still doesn't work.

Retired Support Specialist
Posts: 182
Registered: ‎07-19-2017
Location: IN
Views: 1,091
Message 4 of 6

Re: Trackpad not working on Lenovo Y510p

Hi Webshooter38,

 

Thank you for the reply.

 

Have you updated the drivers from the Lenovo support  here.


Hope the above information helps and please let us know how you go about.

 

Please feel free to post in Lenovo Community Forums if you have any further queries!

 

Regards,

Rameez

 

Tap that kudos button if I helped.
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

Webshooter38
Paper Tape
Posts: 6
Registered: ‎08-30-2016
Location: US
Views: 1,089
Message 5 of 6

Re: Trackpad not working on Lenovo Y510p

Yes. I did use the drivers from Lenovo. They give me the same problem that the drivers from Synaptics do. I have used both drivers in the past, but when it stopped working I had only the Lenovo drivers installed.

Retired Support Specialist
Posts: 182
Registered: ‎07-19-2017
Location: IN
Views: 1,084
Message 6 of 6

Re: Trackpad not working on Lenovo Y510p

Hi Webshooter,

 

Please go through this thread if this doesn't work please contact the nearest service center and they would help you further.

 

Regards,

Rameez

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