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41 Posts

12-27-2015

US

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UDATE & RECOVERY

2018-09-24, 3:26 AM

When I go to the PC Settings. Under the heading  "update and recovery" which lists "windows  update" I then click onto the "check now". The problem I'm having is that it continues checking for updates and never stops. What might be the problem for it not stopping?

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167 Posts

08-02-2018

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Re: UDATE & RECOVERY

2018-09-24, 12:58 PM

Hi Dale!

 

Welcome to community forums,

 

It seems like Windows is stucked at checking for updates. This can be due to the Windows Update service not responding or files in the update cache not properply working.

 

Try the following:

  1. Press the Windows Key+R, type services.msc and hit Enter. On the list of services, navigate to Windows Update then do a right click > Stop.
  2. Go to C:\Windows\SoftwareDistribution and delete all files in "DataStore" and "Download" folder.
  3. Do step 1 again but this time, choose Start to restart the Windows Update service.
  4. Run Windows Update and observe. Please refer to the image for step 1.

Regards,

 



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41 Posts

12-27-2015

US

80 Signins

514 Page Views

  • Posts: 41
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Re: UDATE & RECOVERY

2018-09-24, 14:36 PM

Hi, Thanks for you replay. I went thru all the steps you mentioned. But the problem still exists. What is this error code indicate: 0X800704C7?

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184 Posts

08-01-2018

PH

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Re: UDATE & RECOVERY

2018-09-24, 16:09 PM

We've tried to look this up online and we found this error in the same discussion in Microsoft forums: https://answers.microsoft.com/en-us/windows/forum/windows_10-update/i-keep-getting-the-error-code-0x800704c7/0edeee9d-75da-4fc0-a6c1-06071b9c299a . You could probably first try the simplest step from that thread, that is by disabling the Microsoft Defender. Open Windows Defender Security Center, go to Virus & Threat Protection, then Virus & Threat Protection Settings, and then turn off Real Time Protection.



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