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Dale340
Punch Card
Posts: 28
Registered: ‎12-27-2015
Location: US
Views: 230
Message 1 of 4

UDATE & RECOVERY

When I go to the PC Settings. Under the heading  "update and recovery" which lists "windows  update" I then click onto the "check now". The problem I'm having is that it continues checking for updates and never stops. What might be the problem for it not stopping?

Social Support Agent
Social Support Agent
Posts: 165
Registered: ‎08-02-2018
Location: US
Views: 173
Message 2 of 4

Re: UDATE & RECOVERY

Hi Dale!

 

Welcome to community forums,

 

It seems like Windows is stucked at checking for updates. This can be due to the Windows Update service not responding or files in the update cache not properply working.

 

Try the following:

  1. Press the Windows Key+R, type services.msc and hit Enter. On the list of services, navigate to Windows Update then do a right click > Stop.
  2. Go to C:\Windows\SoftwareDistribution and delete all files in "DataStore" and "Download" folder.
  3. Do step 1 again but this time, choose Start to restart the Windows Update service.
  4. Run Windows Update and observe. Please refer to the image for step 1.

Regards,

 



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Dale340
Punch Card
Posts: 28
Registered: ‎12-27-2015
Location: US
Views: 164
Message 3 of 4

Re: UDATE & RECOVERY

Hi, Thanks for you replay. I went thru all the steps you mentioned. But the problem still exists. What is this error code indicate: 0X800704C7?

Retired Support Specialist
Posts: 184
Registered: ‎08-01-2018
Location: PH
Views: 160
Message 4 of 4

Re: UDATE & RECOVERY

We've tried to look this up online and we found this error in the same discussion in Microsoft forums: https://answers.microsoft.com/en-us/windows/forum/windows_10-update/i-keep-getting-the-error-code-0x... . You could probably first try the simplest step from that thread, that is by disabling the Microsoft Defender. Open Windows Defender Security Center, go to Virus & Threat Protection, then Virus & Threat Protection Settings, and then turn off Real Time Protection.



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