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GameConnection
What's DOS?
Posts: 1
Registered: ‎01-15-2014
Location: Singapore
Views: 474
Message 1 of 2

URGENT Y460 previously Blue Screen now Black Screen

Previously it showed Blue Screen every time I boot my Y460; few seconds after the Window Logo. No matter how many times I reformate, it still showing Blue Screen, indicating STOP 0x00000116 and atikmpag.sys error. Subsequently, I went into the BIOS and changed the settings on the graphics switchable to discrete graphics. However its getting worst now because there is no display (totally black with no background light) every time I on my y460. Hence I need assistance and solutions, thanks.
Retired Support Specialist
Posts: 2,826
Registered: ‎08-01-2013
Location: Bangalore
Views: 442
Message 2 of 2

Re: URGENT Y460 previously Blue Screen now Black Screen

Hi GameConnection,

 

Welcome to Lenovo Community Forums!

 

I’m sorry to hear that there is BSOD (Blue Screen Error Of Death) occurring in your Y460 Laptop even after performing System Recovery, I suggest you to check by connecting an external display. If the issue is same, I would Strongly Suggest Calling Technical Support for Assistance to get the details of nearest Authorized Service Center to get the issue analyzed.

 

Click here to open a link where you can select the country and get the exact contact support number. I’m sure they will be a great help.

 

Do post us back for further queries.

 

Best Regards

Shiva Kumar



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