08-19-2018 05:04 PM
I am having a stubborn problem with my daughters laptop that hours of online searching has failed to remedy. I'm hoping someone here has some new insights.
Ideapad Y500 running Win 8.1. At school she relies primarily on trackpad rather than external mice so we don't really know exactly when the issue began. Problem is USB devices (wired mice, wireless mice via logitech reciever, usb thumbdrives) are recognized by system, ie they appear/disappear in the device manager, but are inoperable in windows. Mice fail to move the cursor, and usb drives do not appear in File Manager.
Next thought is to do a Windows Refresh, but she has a lot of 3rd party programs and isn't 100% certain where all the original disks are to reinstall those, plus has quite a bit of data but with no way to plug in a USB drive, we have no solid means of backing things up if the refresh goes south and erases data.
So before going down that road, I'm hoping maybe there are other suggestions that haven't turned up in the forums or google searches that I can try.
Many thanks in advance..