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Funky_Ferdman
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Posts: 15
Registered: ‎05-09-2015
Location: USA
Views: 6,665
Message 1 of 9

Unable to upgrade NVIDIA GTX 960M video driver on Y50-70 laptop running Windows 10

Hello, I'm unable to upgrade the NVIDIA GTX 960M video driver on my Y50-70 running Windows 10. The version of NVIDIA driver I currently have installed is 353.62.

 

When I try to install the latest driver using NVIDIA's GeForce Experience, it tries to install but I then receive a message that the driver install failed and then Device Manager shows the NVIDIA video card as a 3D Video Controller with an exclamation mark beside it under Other Devices. The same issue occurs if I use the Upgrade Driver Software option in Device Manager.

 

 

okmh18
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Registered: ‎06-26-2015
Location: Egypt
Views: 6,659
Message 2 of 9

Re: Unable to upgrade NVIDIA GTX 960M video driver on Y50-70 laptop running Windows 10

first: uninstall nvidia control panel + nvidia geforce experience 

 

second: download and install the latest nvidia driver for your GTX 960M gpu using link below ...

http://www.nvidia.com/Download/index.aspx?lang=en-us

 

the latest one i have is 358.50 (windows 10)

Capture.PNG

 

regards

Funky_Ferdman
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Message 3 of 9

Re: Unable to upgrade NVIDIA GTX 960M video driver on Y50-70 laptop running Windows 10

Do you mean uninstall the NVIDIA driver and GeForce Experience apps, reboot then install the new driver?

 

Funky_Ferdman
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Message 4 of 9

Re: Unable to upgrade NVIDIA GTX 960M video driver on Y50-70 laptop running Windows 10

I uninstalled both the 353.62 NVIDIA driver and GeForce Experience, rebooted, downloaded the new driver from the link you gave me and ran it. Unfortunately, the driver install failed:

 

Nvidia driver error.jpg

okmh18
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Registered: ‎06-26-2015
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Message 5 of 9

Re: Unable to upgrade NVIDIA GTX 960M video driver on Y50-70 laptop running Windows 10

mmmmm check if nvidia driver working properly or not from Run > devmgmt.msc 

you should see something like that under display adaptorers ...

Capture.PNG

 

Also, you can check log files for nvidia geforce experience installation to know why it can;t be installed (reason).

okmh18
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Message 6 of 9

Re: Unable to upgrade NVIDIA GTX 960M video driver on Y50-70 laptop running Windows 10

Funky_Ferdman
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Message 7 of 9

Re: Unable to upgrade NVIDIA GTX 960M video driver on Y50-70 laptop running Windows 10

okmh18, I followed method 2 in the document you had linked me to. I didn't have to use Step B's instructions as I was able to run setup from the C:\Drivers\NVIDIA folder that contained the 358.50 driver files.
okmh18
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Registered: ‎06-26-2015
Location: Egypt
Views: 6,582
Message 8 of 9

Re: Unable to upgrade NVIDIA GTX 960M video driver on Y50-70 laptop running Windows 10

Nice, everything is okay now ?

Funky_Ferdman
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Message 9 of 9

Re: Unable to upgrade NVIDIA GTX 960M video driver on Y50-70 laptop running Windows 10

Yes!

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