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Unbootable hard drive - Need to reformat

2016-10-17, 18:43 PM

I have a hard drive that won't boot and was thinking of restarting from scratch. Is there somewhere I can go to download the files required to create a bootable CD? Or would I need to purchase Windows?


I have already backed up the files I need from the hard drive by plugging it into a hard drive reader. 


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Re: Unbootable hard drive - Need to reformat

2016-10-17, 20:23 PM

Hi grassjelly  , 


Welcome to the Community Forums. 


What preload Windows version do you have when it was first received?

For OEM Windows 7 versions ordering it from technical support may be needed and with Windows 8 / 8.1 / 10 you may use this guide (Win8 , Win10) to download ISO versions. 


Drivers would be available from the support site

Do take note that OEM One Key Recovery are placed on a hidden partition of the harddrive to reimage the systemback to its original defaults using the OKR button to turn on the machine as described in your users manual from the same support site.


Hope this help answer your query.



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