Most of us do not use the laptop in very bright conditions and as such Veriface does not do a good job recognizing in low light.
A tip to increase your usability of the Awesome Veriface technology in low light:
Open Veriface>Setting>Device>Setup Wizard
When you select the Webcam and see its settings, move the Gamma slider so that your picture is slightly brightened. Do not have too much exposure.
Next retake your image in medium light setting that you'd probably use, something like your usual spot on the sofa should do it.
To finish it, reduce the Recognition Sensitivity by one point in the Recognition sub menu.
Hope this helps!