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armenmagbitang
Blue Screen Again
Posts: 8
Registered: ‎07-11-2013
Location: Philippines
Views: 5,865
Message 1 of 3

Video TDR Failure

Hi. My laptop keeps getting BSODs. It says the culprit is "igdkmd64.sys". What can I do to fix this? My laptop's warranty just ended. Please help.

Social Support Agent
Social Support Agent
Posts: 5,822
Registered: ‎02-11-2012
Location: PH
Views: 5,802
Message 2 of 3

Re: Video TDR Failure

hi armenmagbitang,

 

That igdkmd64.sys appears to be a an Intel Graphics Kernel Mode Driver (integrated graphics driver). It's possible that this file is corrupted which explains the bluescreen error that you're getting..

 

Things that you can try: 

1. Uninstall the Intel HD Graphics from Control Panel > Programs (reboot if necessary).

2. Open Device Manager and navigate to Display Adapters > Intel Graphics (right click) > Uninstall. If a prompt appears to delete the driver, put a check on "Delete the driver software for this device" and reboot if necessary.

 

delete driver.png

 

3. After the reboot, Windows will load the inbox  driver. Navidate to the lenovo website to download the appropriate driver for your model / OS and observe if you still get the same BSOD.

 

Lenovo Drivers and Download Page

 

 

Regards



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armenmagbitang
Blue Screen Again
Posts: 8
Registered: ‎07-11-2013
Location: Philippines
Views: 5,789
Message 3 of 3

Re: Video TDR Failure

Hi neokenchi. Thanks for the reply. I have already tried that. My system is running windows 7 before but now windows 8+Linux. I encountered the same BSOD error on both devices plus this new error "WHEA_UNCORRECTABLE_ERROR". Now I have dual boot linux in hope that I won't encounter this anymore but I still do. Help please? I have brought this system on a Lenovo Repair Center countless times but I still end up with this error. 

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