09-08-2017 11:54 AM
For context: I have a recovery key.
I can't seem to factory rest my Lenovo because of this one error.
I start my pc using the novo button, go down to System Recovery then press enter. From there, all is good.
But after that, I either get a blue screen with an error message on a blue background followed by the startup up Lenovo Screen with the added "preparing automatic repair" followed by a black screen or I just skip the error message straight to the "preparing automatic repair" screen.
Does this make sense?
If so, how do I fix this?
09-08-2017 02:52 PM
Welcome to the Community Forums.
What Windows version do you have originally and current one installed?
Assuming that no resizing or formatting of the partitions from the original harddrive, One Key Recovery features should remain intact and expected to work especially if the harddrive passed diagnostics (no hardware issue).
Best to re try launching it again by shutting down the computer.
Use the Novo button to power on as it would offer the Novo Menu.
Choose System Recovery and from here One Key Recovery would launch .
OKR from initial backup would restore the machine's image back from out of the box setting.
If it did not work, you may need to remove the harddrive, ac charger, battery and press down the power button for 1 minute to drain flea power. Reseat all other parts and to try OKR using the Novo button again.
Additional reference here:
Update us how it goes.
09-08-2017 03:01 PM
Thank you for responding!
The original version is Windows 8 though I tried installing windows 8.1. The windows 8.1 version I tried installing didn't work so I switched the PC back off to try reboot but that didn't pan out so great.
I phoned Lenovo support and they suggested I buy this USB recovery key though i'm not sure how it should be used.
I can't run diagnostics as the PC won't boot up and your suggestion of relaunching/Novo Button/System Recovery hasn't worked for me.
Will try the second method now!
Thanks for your help
09-11-2017 08:51 AM
If the OKR feature would not work anymore, then you may want to decide to have a clean installation of WIndows 8 on your machine instead. You can decide if you want to completely format the entire drive and all its partition for a bigger space for you or to keep some partition and just install Windows on the C drive.
Here is a discussion that you can review.
Downloading the Windows ISO image with the same version of Windows that originally came with your machine should have the product key automatically activated after install.
Take your time to decide as this would no longer have OKR feature available (which is the same as you purchase and use the Lenovo recovery USB). Downloading the Windows 8 iso is free as the drivers from the support site.
Update us how it would best to proceed for you.
09-11-2017 01:19 PM
Hi there and thank you for coming back to me,
I spoke to Lenovo support by phone on Saturday. They deducted that there was a problem with the hard drive and that it probably either needed fixing or replacing.
I've decided to return the item to the seller as for this PC; the cheapest hard drive I found was £79 and I imagine fixing the PC would cost even more that I'm not willing to spend.
I appreciate your help though, and I hope you have a wonderful day.
09-11-2017 01:38 PM
As initially proposed with running diagnostics to check the hard drive, I also had the same suspicion as OKR features should not be affected since it is on a hidden partition.
Yet seem not to work with the Novo button too, so most likely the hardware may be affected.
Please do not hesitate to visit back here in our community for any other queries at any time.
Best luck to all your endeavors.