03-01-2009 12:31 PM
03-01-2009 01:34 PM
Hawkeyekid18 - Does your y530 have 2gb or 4gb?
I'm wondering if the following is true:
y530 w/ 2gb = brushed metal palm rest
y530 w/ 4gb = black palm rest
Someone in an earlier post said his 4gb y530 came with the black palm rest and his wife's 2gb y530 came with the black palm rest. My friend's 4gb y530 came with the black palm rest and my 2 gb y530 came with the brushed metal palm rest.
Jane - thanks for providing that link. I'll have to check it out when I have more time.
Maybe it'll comfirm or disprove the 2gb/ 4gb y530 theory above?
03-02-2009 02:15 PM
Here's a picture of my face when I opened up my laptop and saw it had a metal palmrest
Heres my face after I got off the phone with Lenovo customer support.... :
03-03-2009 03:13 PM
I spoke with a customer sales rep supervisor last Thursday. She said she would look into my y530 issue and that someone would call me by this Monday (which was yesterday). Still no call.
Ordering from Lenovo is a buyer beware situation.
This is an oversimplified example but ordering from Lenovo is like going to a restaurant and ordering a chicken sandwich (aka y530). No one working at the restaurant will be able to tell you whether the chicken will be fried (black palm rest) or grilled (brushed metal palm rest). In fact, all they can tell you is that it's a chicken sandwich that come with the following specs: buns, lettuce, tomato, mayo etc. (aka processor, memory, hard drive etc). Whether your chicken sandwich comes fried or grilled is anyone's guess and you'll have to take what they give you because, let's face it, you already paid them and it will cost more time and money to get the one you want.
So, for anyone looking to buy the y530, be prepared that you will get either the black palm rest or the brushed metal palm rest. Check out the ipbook that Jane provided in the forum posts above. And last but not least, be forewarned that customer service leaves a lot to be desired.
03-03-2009 03:57 PM
Hopefully other potential buyers will read this before they pull the trigger on a Y530... and I think you have done a great job of summing this whole mess up, so that everyone understands..
03-03-2009 05:02 PM
Yep, I received a grilled chicken sandwich when I saw fried chicken showcased on the homepage.
This is a real shame. My experience with Lenovo customer service echoes those of others here. I've found the ipbook Jane posted to be right on with regards to model configurations which leaves me wondering why end users are the only people providing compelling customer support. Maybe those on this thread caught the support staff during a bad couple of weeks or maybe it's just a sign of the times but I think Lenovo needs to do better.
I bought my Y530 IdeaPad based on a reputation inherited from the IBM ThinkPad line of business laptops I use in the workplace. While I can't complain about the quality of my IdeaPad, I also can't rationalize purchasing my next laptop from a company that doesn't back up a solid product line with equally solid customer support.
03-05-2009 09:36 PM
Thank you, SpamKing98.
If I had known then what I know now about Lenovo customer service, I would have never purchased my ideapad. No matter how great a product is, if the customer service is inadequate, it really tarnishes the brand. I can't go back and change the past but going forward, I will tell others about my horrible experience with Lenovo. Whether they invest in a Lenovo product is up to them but at least they won't be as caught off guard as I was and hopefully if enough people feel the same way as I do, maybe they'll be some changes in Lenovo customer service training.
PS I still have not heard from the customer service supervisor nor have I heard from the sales person who handled my order. Again, people: BEWARE. Once they have your money, that's it.
03-09-2009 01:34 PM
On top of all my frustration with Lenovo customer service... take a look at these images:
That's the bottom of my Lenovo. It CAME like this. Can you believe it? Anyone else seen something like this?