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hemantrocks1990
What's DOS?
Posts: 1
Registered: ‎12-12-2012
Location: india
Views: 1,108
Message 1 of 2

Wifi and bluetooth is not working after upgarding windows 7 home basic to windows 8,,Z580

The reason I'm writing this email is to bring your attention to my issue that i have been facing issue since  upgrade of  my laptop from windows 7 home basic to windows 8. Actually my laptop WiFi and Bluetooth is not working and i have downloaded every driver of windows 8 that were on your website, but still its not working and iI have called Lenovo care center many times but they were of no help..

i checked online about atheros and qualcom,broadcom drivers and donloaded all of them but still no go..

m stuck with this..

 

I have 3yr warranty for this laptop and I need your help..
I work from from home but this wifi and bluetooth are like nightmare for me.

 

.I request you all to help with that,,

 

Laptop Model number-Z580
Serial Number-QBxxxxxxxx

 

Moderator Note; s/n edited for member's own protection

 

Retired Support Specialist
Posts: 71
Registered: ‎12-03-2012
Location: Philippines
Views: 1,063
Message 2 of 2

Re: Wifi and bluetooth is not working after upgarding windows 7 home basic to windows 8,,Z580

Hi hemantrocks1990,

 

First lets check if the drivers for the Wifi and Bluetooth is installed properly under the Windows 8 environment.  On the desktop press the windows key + c, then click on settings, then click on control panel.  Under control panel switch to large icons for view and go to system.  Under system we will have device manager available.

 

Please check if you can see the category Bluetooth, and the wireless adapter under Network adapters category.  If they are present, go to the properties of wireless adapter and check if the driver version is the latest and if the drivers are installed properly.  The latest Bluetooth driver version for Windows 8 is 12.0.0.1671/8.0.0.206 released 10/24/2012. Here is the link for the drivers.  The latest Wireless driver version for Windows 8 15.5.0.42/6.30.59.26/10.0.0.67 released 10/24/2012. Here is the link for the drivers.  

 

If the drivers are installed properly, then we have to check if we are able to turn on and off the bluetooth or the wireless adapter.  Hit Fn+F5 and see if an interface comes up that gives you radio buttons to turn off or turn on your wireless and bluetooth adapters.  If no interface comes up, you may need to install the Lenovo Energy Management program to enable the hotkeys for turning on bluetooth and the wireless. Here is the link for the Lenovo Energy Management program.

 

You can also refer to the following thread for additional information. Z580 Windows 8 Drivers not working.  Additionally please PM me the serial no. of the computer, so we can check the hardware installed on the computer.

 

Please let me know if this helps.

Don

 

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