04-13-2017 07:40 AM
On the shop's website it is stated that opening my laptop will result in warranty being voided. On the other hand, taking my laptop for dust cleaning to a certified service can last for even two weeks. I remember taking my previous PC for CPU cooler change and it was there for 2 weeks.
What I wanted to do was clean the cooler of the CPU and see if the WiFi antenna was maybe unplugged because I was having almost no signal. I did open it *carefully* without even scratching a screw, cleaned the cooler, noticed that the main wire of the WiFi card was unplugged, while the auxiliary one was plugged correctly, plugged it back and closed the laptop, again, *carefully*. Can any of this void my warranty?
Also, I planned to swap the HDD with an SSD I've had for some time. Could that represent a problem because I am changing some parts.
I am not a certified servicer but I can certainyl say that I'm experienced enough to even disassemble the whole laptop and put it back again (no, I haven't done this nor do I plan to) without leaving a mark so why would opening it void my warranty if I make no damage to it.
I just want to know whether I still have my warranty. Thank you in advance.
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04-13-2017 08:18 AM
Hi MrVene ,
Welcome to the Community Forums.
In general sense , cleaning or opening the chassis or upgrading would not void the warranty as long as there won't be any induce damage to the parts during and after such change. (additional reference discussion here and here )
For the same reasons why OEM have the hardware manual dissassembly guide made available for free download and Lenovo Service Training . This may also be different on regional basis so having technical support informed first is still the best way to proceed so that proper guidelines are checked and that there is documentation for both party to reference.
Hope this help answer your query.
04-13-2017 08:25 AM
I would like to add the fact that, unless you are working in a very dusty or dirty environment, most computers don't require cleaning during the warranty period.
04-13-2017 08:41 AM - edited 04-13-2017 08:42 AM
As I said, there was no any kind of damage, not even scratches. Why do then shops say that opening the laptop would void the warranty?
By the way, thank you for the answer.
P.S. I am MrVene but for some reason I couldn't log in with the old Lenovo ID.
04-13-2017 08:46 AM
I actually noticed the laptop was heating much more than it was before so I suspected that the heatsink was dusty as it proved to be when I opened the laptop. It was half closed. I've got an extra year of warranty so instead of 2, I have 3 years and the laptop is about to enter the third so I guess almost two years without cleaning is pretty good.
P.S. I am MrVene but for some reason I couldn't log in with my old Lenovo ID
04-13-2017 09:02 AM
Hi MrVene1 ,
Most technicians like me are cautious if there is a sticker seal on the chassis or on the parts junction specially with active warranty .As general info , those are placed on that location for the same reason , to prevent unauthorized opening.
On such scenario , calling in tech support to have their suggestion is essential . If they would confirm that it is ok then all good but they may also offer their service afterall you won't have it set for cleaning if not you are having a heating issue. They may also do fan replacement and thermal paste reapplication aside from cleaning all part of the warranty service without you paying for labor and parts.
04-13-2017 09:27 AM
Luckily, there were no sticker nor anything that would indicate the warranty would be voided if the device was opened. For the same reason, I don't actually know how they notice if the device has been previously opened if there are no sticker nor anything similar.
Concerning the heating issue, the dust was indeed the cause because now, after cleaning, it works like a charm with the fan being barely turned on.
Thank you for your help.
04-13-2017 11:22 AM
Hi MrVene1 ,
Good job on your maintainance.
Sure does saves your time having without a laptop and same goes with the company for labor cost.
Just the same if you would have heating issue even after cleanup , don't hesitate to call in tech support and use your warranty for your personal advantage as we know that fans are mechanical and would be a direct part affected by stress and strain throughout usage.