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AmericanBear
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Posts: 32
Registered: ‎05-18-2014
Location: US
Views: 1,515
Message 1 of 5

Windows 10 failed installation after factory reset.

Hi, I have a Y510p laptop, and it's close to 3 years old now, which means the original software that came with it out from the factory is Windows 8. 

 

So a month or two ago a malware and virus screwed up my precious laptop that I've tried super hard to not screw it up with viruses. I did remove the malware and virus, but then there was still a persisting thing so I decided to factory reset it. 

 

After that, it went back to Windows 8 thanks to onekey recovery through novo button, and I've tried to install Windows 10 back, it did download and prepare to install and whatnot. But then when it reaches the "your PC will restart several times" part, when it restarts, the Lenovo splash art appears and nothing else happens, there's no spinning circles thing, and it stays there for a few hours so I decided to force shut down my PC. Before I did the Windows 10 installation, I did check for updates for a Windows 8 and installed them. I don't know what is going on and I need help!

Sr Support Specialist
Posts: 8,157
Registered: ‎11-30-2015
Location: PH
Views: 1,487
Message 2 of 5

Re: Windows 10 failed installation after factory reset.

Hi AmericanBear , 

 

Greetings. 

 

To avoid creating other unneccessary partition during install and even windows.old folders that can eat up space, starting a fresh slate of OKR would be better. 

 

This time , you can set the machine to clean boot and set power option to high performance (disable hibernate if necessary with powercfg -h off ).

 

Disable / uninstall any antivirus that may block windows update but you can immediately proceed with Win 8.1 patch even manually before proceeding with Windows 10 installation winthin Windows.

 

Hoping such suggestions help.

Update us how things go.

 

Regards



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tripplec
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Posts: 2,378
Registered: ‎03-08-2012
Location: CA
Views: 1,446
Message 3 of 5

Re: Windows 10 failed installation after factory reset.

You may have to run and get updates for the Win 8 build for it to have the necessary patches installed first. If its not 8.1 it certainly won't update from 8.0 if thats what you have.

MS has a testing tool somewhere you can run as well to see if the system is compatible.
T520 Model 4239 Intel(R) Core(TM) i7-2860QMbr>; Nvidia NVS 4200M Win 10 64bit
Z70-80 I7 - 5500U 16GB GB - 1TB HD Win 10 64bit FHD 17.3", G840 w/2GB

AmericanBear
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Posts: 32
Registered: ‎05-18-2014
Location: US
Views: 1,434
Message 4 of 5

Re: Windows 10 failed installation after factory reset.

Thanks. Windows 10 is now installed in my computer. It went smoothly.

AmericanBear
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Posts: 32
Registered: ‎05-18-2014
Location: US
Views: 1,433
Message 5 of 5

Re: Windows 10 failed installation after factory reset.

@tripplec

 

I've heard people say you can update Windows 8 straight to Windows 10, which is what I did before I made this post, hence the failure to install. I did update it from 8.1 to 10 after that. Thanks.

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