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r08j1100
What's DOS?
Posts: 1
Registered: ‎06-15-2015
Location: Grand Island
Views: 167
Message 1 of 2

Won't turn on completely

I have an idea pad P400 touch screen. turned on computer & won't move passed Lenovo logo screen. At one point it gave message preparing to auto fix. But did nothing but stay on a blank blue screen for hours
Social Support Agent
Social Support Agent
Posts: 5,822
Registered: ‎02-11-2012
Location: PH
Views: 148
Message 2 of 2

Re: Won't turn on completely

hi r08j1100,

 

Welcome to the Forums.

 

It seems like you have a bad HDD. If you have a spare USB flashdrive, can you create a UEFI Bootable Diagnostic and run a scan on the HDD to verify its health.

 

Alternatively, you can also use UltimateBootCD and follow this guide to create a bootable USB flashdrive to test the drive (sample video usage here).

 

If the above steps are not feasible then I recommend you contact lenovo or a local computer repair center for service.

 

Support phone list

 

 

Regards



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