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Paper Tape
Posts: 3
Registered: ‎03-06-2012
Location: Texas
0 Kudos

Wrong Product Shipped

Hi,

 

I just bought a new Y470p; however, when I opened up the box today, I saw that Lenovo had sent me a Y470 instead. The funny thing is, the Y470p should have an AMD Radeon GPU, and there is even a "Radeon Graphics" sticker on the bed of the laptop. However, in the box next to the Serial Number, it says that this is a Y470p. How do I go about getting my laptop replaced with what I ordered?

Community Moderator
Posts: 13,431
Registered: ‎12-07-2009
Location: Česká Republika
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Re: Wrong Product Shipped

please, use the serial for download page and post back the results.

http://consumersupport.lenovo.com/uk/en/DriversDownloads/drivers.html

http://www.krasotaiskusstva.com
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Paper Tape
Posts: 3
Registered: ‎03-06-2012
Location: Texas
0 Kudos
Community Moderator
Posts: 13,431
Registered: ‎12-07-2009
Location: Česká Republika
0 Kudos

Re: Wrong Product Shipped

any information on the receipt? have you called support line?

http://www.krasotaiskusstva.com
Paper Tape
Posts: 3
Registered: ‎03-06-2012
Location: Texas
0 Kudos

Re: Wrong Product Shipped

The shipping receipt also said it was a Y470, but I have been unable to call the support line so far
Retired Employee
Posts: 167
Registered: ‎08-21-2011
Location: Singapore
0 Kudos

Re: Wrong Product Shipped

Hi bll_93,

 

Let me see if I can help verify your specs. I need some information and I've sent you a private message with details.

Let me know.

 

thanks!

lak_sg


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Posts: 2,224
Topics: 83
Kudos: 285
Solutions: 142
Registered: ‎05-01-2008
Location: Malaysia (GMT 0800)
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Re: Wrong Product Shipped

[ Edited ]

bll_93,

You machine is y470p. The difference of y470 and y470p is just the graphic card. Y470 will not have AMD Radeon but only nVidia.

I"m sorry that the printing on the y470 casing caused confusion. I have one sample here too with the exact situation as you have. But dont worry, it is the one with AMD Radeon (y470p) as you purchased.

Hope this helps.


Regards,
Cleo

 

Note: I've raised this concern to product team.


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