Showing results for 
Search instead for 
Do you mean 
Reply
Paper Tape
Posts: 3
Registered: ‎03-06-2012
Location: Texas
Message 1 of 7 (423 Views)

Wrong Product Shipped

Hi,

 

I just bought a new Y470p; however, when I opened up the box today, I saw that Lenovo had sent me a Y470 instead. The funny thing is, the Y470p should have an AMD Radeon GPU, and there is even a "Radeon Graphics" sticker on the bed of the laptop. However, in the box next to the Serial Number, it says that this is a Y470p. How do I go about getting my laptop replaced with what I ordered?

Community Moderator
Posts: 13,484
Registered: ‎12-07-2009
Location: Česká Republika
Message 2 of 7 (418 Views)

Re: Wrong Product Shipped

please, use the serial for download page and post back the results.

http://consumersupport.lenovo.com/uk/en/DriversDownloads/drivers.html


Highlighted
Paper Tape
Posts: 3
Registered: ‎03-06-2012
Location: Texas
Message 3 of 7 (416 Views)
Community Moderator
Posts: 13,484
Registered: ‎12-07-2009
Location: Česká Republika
Message 4 of 7 (413 Views)

Re: Wrong Product Shipped

any information on the receipt? have you called support line?


Paper Tape
Posts: 3
Registered: ‎03-06-2012
Location: Texas
Message 5 of 7 (412 Views)

Re: Wrong Product Shipped

The shipping receipt also said it was a Y470, but I have been unable to call the support line so far
Former Employee
Posts: 167
Registered: ‎08-21-2011
Location: Singapore
Message 6 of 7 (381 Views)

Re: Wrong Product Shipped

Hi bll_93,

 

Let me see if I can help verify your specs. I need some information and I've sent you a private message with details.

Let me know.

 

thanks!

lak_sg


WW Social Media

Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow @LenovoForums on Twitter!

Posts: 2,226
Topics: 83
Kudos: 293
Solutions: 142
Registered: ‎05-01-2008
Location: MY
Message 7 of 7 (336 Views)

Re: Wrong Product Shipped

[ Edited ]

bll_93,

You machine is y470p. The difference of y470 and y470p is just the graphic card. Y470 will not have AMD Radeon but only nVidia.

I"m sorry that the printing on the y470 casing caused confusion. I have one sample here too with the exact situation as you have. But dont worry, it is the one with AMD Radeon (y470p) as you purchased.

Hope this helps.


Regards,
Cleo

 

Note: I've raised this concern to product team.


T410, x240

Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

How to send a private message? --> Check out this article.


English Community   Deutsche Community   Comunidad en Español   Русскоязычное Сообщество
top kudoed authors