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pardoso
Not applicable
Posts: 1
Registered: ‎08-02-2016
Location: BR
Views: 199
Message 1 of 2

Y 50-70 power adaptor not supported

Hello,

I'm having problems to charge my laptop, since its only charging while off. When i turn it on it keeps saying that the power adaptor is not supported. I already tried to use a power adaptor of an identical computer and it keeps showing the same message. I searched in the forum for answer and tryied all the fixes I could find, but still not  solved.

Please somebody help me!

Shashi_Lenovo
Not applicable
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 160
Message 2 of 2

Re: Y 50-70 power adaptor not supported

Hi there, Pardoso –

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

Just to check, do you have these below part numbers on the AC adapter label?

 

Capture.JPG

If you have a different P/N # then it's likely the cause of the "Adapter is not supported" and you may need to contact Lenovo on how to go about getting a replacement AC adapter.

 

Lenovo Support

 

Update us how it goes.

 

 

 

 

Regards,

 

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