08-02-2016 03:36 PM
I'm having problems to charge my laptop, since its only charging while off. When i turn it on it keeps saying that the power adaptor is not supported. I already tried to use a power adaptor of an identical computer and it keeps showing the same message. I searched in the forum for answer and tryied all the fixes I could find, but still not solved.
Please somebody help me!
08-04-2016 04:41 AM
Hi there, Pardoso –
Thank you for writing in to the Lenovo Forum - happy to have you here today.
Just to check, do you have these below part numbers on the AC adapter label?
If you have a different P/N # then it's likely the cause of the "Adapter is not supported" and you may need to contact Lenovo on how to go about getting a replacement AC adapter.
Update us how it goes.
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