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GK11
What's DOS?
Posts: 2
Registered: ‎07-29-2017
Location: US
Views: 382
Message 1 of 2

Y40-80 Keyboard and trackpad not working

Ever since a Windows update took place last night, my keyboard and trackpad won't work. I've tried a system reboot using the recovery key, and tried to perform a Lenovo system update but nothing has worked. I tried to update the BIOS on the Lenovo support site but there is no option for Windows 10, only Windows 8.1, as you can see here:

 

http://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/lenovo-y-series-laptops/y40-80/downl...

 

If anyone has anything else for me to try I'd really appreciate it.

 

Mod's Comment: Please be advised that bumping your post is only allowed after 3 days. Any bumps sooner will be removed as they unfairly move new postings farther down the list.

 

Guru
Posts: 1,952
Registered: ‎02-27-2012
Location: US
Views: 321
Message 2 of 2

Re: Y40-80 Keyboard and trackpad not working

Hi, welcome to the forum.

 

Can you check if Windows Device Manager recognize that you have attached a keyboard and trackpad? If you find those, open device and check which drivers does it lists on both.  (You can post some screenshot). If you are using a external mouse and keyboard, check that it does not get confused with the other ones.

 

Regards

 












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