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Chaseos
What's DOS?
Posts: 1
Registered: ‎06-30-2016
Location: US
Views: 189
Message 1 of 2

Y40-80 - Sent laptop in for repair. Came back with basic touchpad?

My laptop had a precison touchpad before sending it in for repairs.

(The repairs were for the connecting plastic around the hinges)

 

When my laptop came back it looked like they replaced a good deal of the parts on it. A lot of it looks like new parts including some plastic pieces, the keyboard, and of course the touchpad. But my touchpad now feels as basic as can be. The touchpad settings also have no hint of it being precison. Also has no multi touch.

 

So what's the deal? Anyone else have this happen? What should I do? My warranty has recently ran out. I sent it in just before my warranty ended.

 

Edit: It's a Y40-80

 

Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.

 

tripplec
Bit Torrent
Posts: 2,378
Registered: ‎03-08-2012
Location: CA
Views: 148
Message 2 of 2

Re: Sent laptop in for repair. Came back with basic touchpad?

Don't you think you should contact the customer service you started the service RMA with.

T520 Model 4239 Intel(R) Core(TM) i7-2860QMbr>; Nvidia NVS 4200M Win 10 64bit
Z70-80 I7 - 5500U 16GB GB - 1TB HD Win 10 64bit FHD 17.3", G840 w/2GB

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