08-04-2016 09:43 PM
So recently, my Y40-80 started to shut down immediately after i unplug the power source. At first, i figured it's due to my battery, so i got a new one and got rid of the old one. But the problem still exists. I've called in to Lenovo support and they said my warranty doesn't cover this, so it'll be due to charge, which i think is ridiculous since if it's a hardware failure, i do not see why i should be charged just because i don't have the original battery. Anyways, i've tried reformatting and that did not work. Anyone out there could help me please? Appreciate it!
Solved! Go to Solution.
08-05-2016 11:21 AM
Hi rx24race ,
Welcome to the Community Forums.
Would the new battery be a direct purchase from Lenovo or declared genuine replacement Lenovo battery ?
Within the warranty coverage would be the original parts that came with the machine.
As you mentioned that with a new battery you are still having the same issue but since this would be a charging issue , it is yet to be investigated if it was the systemboard or battery itself is the fault.
Option that I suggest is to have it taken perhaps to service provider like best buy that can check with a certified compatible battery and have them assist you on having it serviced or to call in directly using the same case number you were provided.
Update us on how it would work best for your situattion.