cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
rx24race
Paper Tape
Posts: 1
Registered: ‎08-04-2016
Location: US
Views: 370
Message 1 of 2

Y40-80 shuts down upon unplugging

So recently, my Y40-80 started to shut down immediately after i unplug the power source. At first, i figured it's due to my battery, so i got a new one and got rid of the old one. But the problem still exists. I've called in to Lenovo support and they said my warranty doesn't cover this, so it'll be due to charge, which i think is ridiculous since if it's a hardware failure, i do not see why i should be charged just because i don't have the original battery. Anyways, i've tried reformatting and that did not work. Anyone out there could help me please? Appreciate it!

Sr Support Specialist
Posts: 8,550
Registered: ‎11-30-2015
Location: PH
Views: 332
Message 2 of 2

Re: Y40-80 shuts down upon unplugging

Hi rx24race , 

 

Welcome to the Community Forums. 

 

Would the new battery be a direct purchase from Lenovo or declared genuine replacement Lenovo battery ?

Within the warranty coverage would be the original parts that came with the machine.

 

As you mentioned that with a new battery you are still having the same issue but since this would be a charging issue , it is yet to be investigated if it was the systemboard or battery itself is the fault. 

 

Option that I suggest is to have it taken perhaps to service provider like best buy that can check with a certified compatible battery and have them assist you on having it serviced or to call in directly using the same case number you were provided.

 

Update us on how it would work best for your situattion.

 

Regards 



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Check out current deals!


Shop current deals

Top Kudoed Authors