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Punch Card
Posts: 14
Registered: ‎09-24-2014
Location: Toronto
Views: 631
Message 1 of 1

Y400 - Service Part Shortage

I'm a little concerned. Normally servicing my laptop is quick when a specific part needs to be replaced. Turnaround time is usually 5 days total. However,when I sent my Y400 in for repairs I soon got this message.



  • 13 Sep 2014 - 12:57 PM Your PC has not reached the depot service center yet. You can track the location of your machine by visiting
  • 15 Sep 2014 - 8:12 AM An empty box has been shipped and you should receive it within 2 days
  • 18 Sep 2014 - 3:12 PM Your PC has been received by the depot service center
  • 22 Sep 2014 - 12:17 PM Your PC has been received by the depot service center and it is currently being repaired
  • 22 Sep 2014 - 12:37 PM Your PC is currently on hold due to a service parts shortage. Please check back periodically for further updates


This message doesn't really provide any indication as to how long this process will take. I'm currently using an older laptop at the moment but it doesn't serve my needs well. I really can't afford to wait several weeks or months even.



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