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74 Posts

06-27-2013

Australia

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1525 Page Views

  • Posts: 74
  • Registered: ‎06-27-2013
  • Location: Australia
  • Views: 1525
  • Message 1 of 1

Y410 model 3000 7757 - why doesn't the lenovo scan & fix diagnostics work

2013-12-31, 15:22 PM

When I am at the website and navigate to the scan and fix diagnostic; it fails to do so.

 

Surely it is supposed to automatically run the diagnostic scan to determine what, if any updates, devices etc. require to be repaired?

 

I have not been able to get the camera to work at all; but supposedly the best driver software for the camera is installed. Plus even after making requests and "googling" all over the place, I cannot find any links to the "veriface" software that was originally provided with this laptop.

 

I know from  my past experiences with a T400 that when I ran the Lenovo Service Centre, that is what it did, but each time I have ran it on the Y410 it very quickly says there are no applicable updates.

 

So how am I supposed to determine which Base System Devices are not installed properly, if I don't know what they could be; and online diagnostic checks fail to run?

 

Links to screenshots of  device manager and camera software correctly installed; 

 

device manager = [IMG]http://imageshack.us/a/img23/1276/dwzh.jpg[/IMG]

camera software = [IMG]http://imageshack.us/a/img543/9679/vsyq.jpg[/IMG]

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