07-21-2017 12:57 PM - last edited on 07-22-2017 08:34 AM by Majestic
On November, 2013 I purchased a Lenovo Y410P.
I had 3 years of great use of it. Within the last 6 months the battery has been only lasting about 30 - 40 minutes. Less if I was gaming. I went thru all the troubleshooting and determined the issue was definately the battery.
After I purchased a 3rd party battery, I discovered my 410P has firmware that looks for OEM batteries and will not charge them.
I ordered an original, and 2 days later I received a message that the order was cancelled upon my request.
I contacted customer support, and they advised me the battery for my 3 1/2 year old computer is no longer available.
So, I cannot use a third party battery, purchase a new one, and the original is not engineered to be rebuilt.
At this point I'm not real happy with this situation and the customer service.
Mod's Edit: Additional information added to Subject line for clarity of issue.
07-22-2017 03:47 AM
On November, 2013 I purchased a Lenovo Y410P. I had 3 years of great use of it. Within the last 6 months the battery has been only lasting about 30 - 40 minutes. Less if I was gaming. ... After I purchased a 3rd party battery, I discovered my 410P has firmware that looks for OEM batteries and will not charge them. I ordered an original, and ... customer support advised me the battery for my 3 1/2 year old computer is no longer available.
Your laptop is still in its prime -- plenty of useful life left. I am posting this from a Sony laptop that is 13 years old, running Windows XP. After about 5 years it needed a new battery, and I was appalled at the extortionate prices that Sony charged for a new battery (250 UK pounds, compared to around 80 UK pounds from an independent battery manufacturer). So I purchased the equivalent battery from a independent manufacturer. This too is now at the end of its life.
Sony also played the trick of having code in the laptop that checks for a genuine Sony battery. However, the independent battery manufacturers were able eventually to reverse-engineer the battery check, and make replacement batteries that would work in the Sony.
I would suggest checking other independent battery manufacturers for a compatible model that they guarantee will work with your laptop (i.e. they have reverse engineered the battery check so that their battery looks like a genuine Lenovo battery when installed in the laptop).
-- from CyberSimian in the UK
07-22-2017 07:56 AM
07-22-2017 08:04 AM
07-22-2017 08:19 AM
I'm not quite sure what you're referring to mate. I have custom BIOS myself and I can use a 3rd party 9 cell battery that works perfectly. That said I updated my BIOS to a custom one prior to buying that battery so I have no idea if my previous BIOS would have prevented it from working. Of course in your case, I'd say it's worth updating the BIOS to find out, especially since a custom BIOS has other benefits as well. Here's a link to the process of doing so. It's actually much easier than you might assume. In fact, it's no more difficult than Lenovo's own updates really.