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ChrisCJ7
Paper Tape
Posts: 3
Registered: ‎07-21-2017
Location: US
Views: 1,480
Message 1 of 7

Y410P - Need replacement battery

Hello,

On November, 2013 I purchased a Lenovo Y410P.

I had 3 years of great use of it. Within the last 6 months the battery has been only lasting about 30 - 40 minutes. Less if I was gaming. I went thru all the troubleshooting and determined the issue was definately the battery.

After I purchased a 3rd party battery, I discovered my 410P has firmware that looks for OEM batteries and will not charge them.

I ordered an original, and 2 days later I received a message that the order was cancelled upon my request.

I contacted customer support, and they advised me the battery for my 3 1/2 year old computer is no longer available.

 

So, I cannot use a third party battery, purchase a new one, and the original is not engineered to be rebuilt.

At this point I'm not real happy with this situation and the customer service.

 

Mod's Edit: Additional information added to Subject line for clarity of issue.

 

CyberSimian
Bit Torrent
Posts: 798
Registered: ‎07-10-2016
Location: GB
Views: 1,444
Message 2 of 7

Re: Y410P


@ChrisCJ7 wrote:

On November, 2013 I purchased a Lenovo Y410P.  I had 3 years of great use of it. Within the last 6 months the battery has been only lasting about 30 - 40 minutes. Less if I was gaming.  ...  After I purchased a 3rd party battery, I discovered my 410P has firmware that looks for OEM batteries and will not charge them.  I ordered an original, and ... customer support advised me the battery for my 3 1/2 year old computer is no longer available.


Your laptop is still in its prime -- plenty of useful life left.  I am posting this from a Sony laptop that is 13 years old, running Windows XP.  After about 5 years it needed a new battery, and I was appalled at the extortionate prices that Sony charged for a new battery (250 UK pounds, compared to around 80 UK pounds from an independent battery manufacturer).  So I purchased the equivalent battery from a independent manufacturer.  This too is now at the end of its life.

 

Sony also played the trick of having code in the laptop that checks for a genuine Sony battery.  However, the independent battery manufacturers were able eventually to reverse-engineer the battery check, and make replacement batteries that would work in the Sony.

 

I would suggest checking other independent battery manufacturers for a compatible model that they guarantee  will work with your laptop (i.e. they have reverse engineered the battery check so that their battery looks like a genuine Lenovo battery when installed in the laptop).

 

-- from CyberSimian in the UK

LanceTheeGamer
802.11n
Posts: 50
Registered: ‎12-17-2015
Location: US
Views: 1,437
Message 3 of 7

Re: Y410P

Really? A firmware that doesn't allow the charging of 3rd party batteries? That's utter rubbish, what a headache. What BIOS version do you have mate? I assume that's whats preventing you from using a third party battery.

Since the y410p is far past its warranty period I'd just recommend using the custom BIOS. I use it myself and have no issues with my 3rd party 9cell battery.
y410p - Windows 10 x64 | i7-4700MQ | 16GB RAM |GT 755M SLI| 512GB ZTC M.2 |
3DMark: 4228 - http://www.3dmark.com/fs/7029653
ChrisCJ7
Paper Tape
Posts: 3
Registered: ‎07-21-2017
Location: US
Views: 1,434
Message 4 of 7

Re: Y410P

I'm on the original BIOS version and I'm not aware of a custom BIOS that allows use of third party batteries.
I've seen some folks getting involved with solving it, but right now it involves custom coding. Which I'm not going to try because I'd wouldn't want to risk bricking it.
LanceTheeGamer
802.11n
Posts: 50
Registered: ‎12-17-2015
Location: US
Views: 1,432
Message 5 of 7

Re: Y410P

I'm not quite sure what you're referring to mate. I have custom BIOS myself and I can use a 3rd party 9 cell battery that works perfectly. That said I updated my BIOS to a custom one prior to buying that battery so I have no idea if my previous BIOS would have prevented it from working. Of course in your case, I'd say it's worth updating the BIOS to find out, especially since a custom BIOS has other benefits as well. Here's a link to the process of doing so. It's actually much easier than you might assume. In fact, it's no more difficult than Lenovo's own updates really. 

y410p - Windows 10 x64 | i7-4700MQ | 16GB RAM |GT 755M SLI| 512GB ZTC M.2 |
3DMark: 4228 - http://www.3dmark.com/fs/7029653
ChrisCJ7
Paper Tape
Posts: 3
Registered: ‎07-21-2017
Location: US
Views: 1,429
Message 6 of 7

Re: Y410P

I'll give it a shot, Thanks
LanceTheeGamer
802.11n
Posts: 50
Registered: ‎12-17-2015
Location: US
Views: 1,428
Message 7 of 7

Re: Y410P

Not a problem mate. I'm sure you'll get this sorted soon enough. 

y410p - Windows 10 x64 | i7-4700MQ | 16GB RAM |GT 755M SLI| 512GB ZTC M.2 |
3DMark: 4228 - http://www.3dmark.com/fs/7029653

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