05-04-2016 01:24 PM
So, this is my computer spec.
Intel i7-4700MQ Processor @ 2.4GHz
GeForce GT 755M
It was 2-3 years now. So no warrenty anymore.
The story is I woke up one day and found out that I couldn't play any game at all.(they have all these kinds of errors everytime I tried to open up any game 'dx11 device creation fail', 'DX11 feature level 10.0 is required to run the engine', 'Failed to initialize 3d device Error: 10001' and some other basic 'this game has stopped working' etc.)
So I kind of freaked out and then I restarted my laptop and after restarted I could play every game again, but it's an intel processor that was working not the nvidia and the geforce gt 755m in device manager is also had an error 43 too (and when I click right click the nvidia control panel also didn't turn up). So I decided to uninstall and reinstall nvidia softwares using the DDU. After I reinstall—by using an installer both from nvidia's website and from the windows update—the geforce control panel was back, but I still got errors and sh*t all over again.
The loops went on and on and sometime after I using DDU and reinstall using an installer from windows update and nvidia's website the error 43 still showed up.
I really have no idea what is going on with my laptop and I do hope someone could help me. Please comment if you have a solution or you happen to have the same problem as I do.
05-04-2016 03:45 PM
You do not mention which OS you are running, so I am going to presume you are running either 8.1 or 10. Both Windows 8.1 and 10 include Direct X, so you cannot uninstall/resinstall them manually, but if there is corruption, you can usually fix problems by running a System File Scan.
Make sure that your laptop is plugged in and not running on battery
Run Check Disk (this is to ensure your hard drive has no errors prior to repairing)
Note: Windows will scan for disk errors on restart, fix them if it can, and then reboot back to Windows.
To run System File Checker
Note: Let the System File Check scan run until it completes. I usually appears to hang at about 20%, but just wait and it will eventually complete, but may take up to an hour to finish depending on the speed of your system.
Once it completes, it will give one of the following results:
If the SFC scan reports ""Windows Resource Protection found corrupt files but was unable to fix some of them" then that means that the locally cached copies of the system files in the Windows Component Store are corrupt as well. Luckily there is another tool called the Deployment Imaging and Servicing Management (DISM) that can download and fix Windows Component Store corruption.
Note: This can take a while to complete as well depending on the speed of your Internet connection, so if you can, plug it into a hardwired connection as they are usually about 20% faster that WiFi.
To run DISM
Note: After running the DISM utility successfully, you must run the System File Checker again to fix any corrupted system files using the now updated Component Store.
05-05-2016 04:05 AM
Thank you for your reply.
My OS is Windows 8. I did run Check Disk and System File Checker like you'd suggested and I got
'Windows Resorce Protection found corrupt files and syccessfully repaired them. Detail s are include in the CBS.log windr\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not supported in offline servicing scenarios.'
And after I reboot I could use the Nividia control panel again, but I still couldn't play any game at all. What should I do next?
p.s. I did connect to the internet all the time I ran the sytem file checker.
05-05-2016 05:48 AM - edited 05-05-2016 05:50 AM
Yes, it is. I still get 'dx11 device creation fail', 'DX11 feature level 10.0 is required to run the engine', 'Failed to initialize 3d device Error: 10001' and etc.
And I did go to support.lenovo to downloads the Nvidia graphic driver—if that's what you mean, but everytime I install it will only install the graphic driver and fail all the rest. And after I restart, my laptop will start to blink the blackscreen on and on that I have to enter the safe mode to uninstall driver again. I tried re-download from support.lenovo again, but it still only install only graphic driver and fail all the rest. What should I do? ;_;
05-05-2016 03:00 PM - edited 05-05-2016 03:01 PM
I would try the following
Go to http://www.nvidia.com/download/driverResults.aspx/102067/en-us and download the latest driver from NVIDIA, but do not install yet. It should be the version shown below if you have the NVIDIA GeForce GT 755M and the 64-bit version of Windows 8.1.
GEFORCE GAME READY DRIVER
Version: 365.10 WHQL
Release Date: 2016.5.2
Operating System: Windows 7 64-bit, Windows 8.1 64-bit, Windows 8 64-bit
Language: English (US)
File Size: 343.8 MB
Create a System Restore Point (this is just a precaution)
Remove all installed nVidia software
Right click on Start and select Control Panel
From the Control Panel window, select Programs and features
Search for, and uninstall any and all nVidia software i.e. Catalyst Control center etc.
Remove existing nVidia drivers
Windows should detect your nVidia card and install a driver on restart, so let it complete and reboot again before installing the latest NVIDIA driver downloaded previously.
Hope that helps get rid of your errors.
05-06-2016 02:19 AM - edited 05-06-2016 10:28 PM
After I romoved all of that driver and restart I got Microsoft Basic Display Adapter with an error code 31 in device manager. And after I downloaded and install Nvidia Geforce game ready, the Nvidia Geforce experience will always tell me that there is an update available which is the geforce game ready driver 365.10 and after I downloaded the update and installed, it will still tell me that there is an update available everytime.
Basically, when my Nvidia graphic card's working, I can't play anygame, but when it's not working, I can play, but then again if the Nvidia graphic not working what game I could really possibly play. Really don't know what to do.