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Y410p Not detecting M.2/NGFF SSD

2015-06-15, 14:57 PM

Hi All,

The 24GB SSD in my Y410p seem to have stopped working after I upgraded the HDD to a Samsung 850 EVO SSD and installed a new Windows 8.1 Pro.

Problem Description:

1. SSD not showing up in 'Disk Management' or 'Device Manager'

2. SSD not listed when using 'dispart>list disk' in OS installation disk (both UEFI and MBR mode)

3. System takes 30 seconds longer to boot when the SSD is pluged in (BIOS takes 30 more seconds to finish self-test?)

 

I have so far tried the following: 

1. Enabling 'Legacy Support' in BIOS

2. Reinstalling chipset driver

 

I'm unable to test if the SSD is working or not because I don't have another device with the same connecter (M.2/NGFF)

 

Can anyone help me with this issue?

 

Thanks.

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5385 Posts

05-09-2013

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  • Message 2 of 11

Re: Y410p Not detecting M.2/NGFF SSD

2015-06-15, 23:18 PM

wrote:

Hi All,

The 24GB SSD in my Y410p seem to have stopped working after I upgraded the HDD to a Samsung 850 EVO SSD and installed a new Windows 8.1 Pro.

Problem Description:

1. SSD not showing up in 'Disk Management' or 'Device Manager'

2. SSD not listed when using 'dispart>list disk' in OS installation disk (both UEFI and MBR mode)

3. System takes 30 seconds longer to boot when the SSD is pluged in (BIOS takes 30 more seconds to finish self-test?)

 

I have so far tried the following: 

1. Enabling 'Legacy Support' in BIOS

2. Reinstalling chipset driver

 

I'm unable to test if the SSD is working or not because I don't have another device with the same connecter (M.2/NGFF)

 

Can anyone help me with this issue?

 

Thanks.


Check by running without the quotation mark in an elevated command prompt: "eccmd -info".

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  • Message 3 of 11

Re: Y410p Not detecting M.2/NGFF SSD

2015-06-15, 23:46 PM

I have actually remove ExpressCache but I will try installing it to see if anything changes.
Before I do so, I would like to know: How is this going to help me solve the problem? I mean, the laptop is not detecting the SSD and it is not considered a connected device by the OS. How is ExpressCache able to know it?

Thanks.

 

EDIT:I followed your advice and here's the result:

HFS volume is not mounted.


**ERROR** EECmd exited with error 0x10df (4319)

 

I would assume that ExpressCache is not able to know anything beyond this.

 

 

 

 

 

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  • Message 4 of 11

Re: Y410p Not detecting M.2/NGFF SSD

2015-06-16, 0:10 AM

wrote:
I have actually remove ExpressCache but I will try installing it to see if anything changes.
Before I do so, I would like to know: How is this going to help me solve the problem? I mean, the laptop is not detecting the SSD and it is not considered a connected device by the OS. How is ExpressCache able to know it?

Thanks.

Afaik, the software is the one responsible for the ssd to be use as a cache. So running the check should tell you the condition of the ssd. 

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Re: Y410p Not detecting M.2/NGFF SSD

2015-06-16, 0:16 AM

I'm not actually trying to use it as cache now since I've got a SSD for the OS. However, the device should work and show up in the 'Device Manager' no matter which way I choose to use it.

 

Thanks anyway.

 

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  • Message 6 of 11

Re: Y410p Not detecting M.2/NGFF SSD

2015-06-16, 3:24 AM

wrote:

I'm not actually trying to use it as cache now since I've got a SSD for the OS. However, the device should work and show up in the 'Device Manager' no matter which way I choose to use it.

 

Thanks anyway.

 


That is not what I had in mind also but I'm just trying to tell what it is as asked in the previous post (your statement: "How is this going to help me solve the problem? I mean, the laptop is not detecting the SSD and it is not considered a connected device by the OS. How is ExpressCache able to know it?"). Yes you have stated that you can't find the ssd in disk management but you require further suggestion that it is defective or not (your statement: "I'm unable to test if the SSD is working or not because I don't have another device with the same connecter (M.2/NGFF"). Thus the suggestion.

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  • Message 7 of 11

Re: Y410p Not detecting M.2/NGFF SSD

2015-06-19, 14:51 PM

 


wrote:

wrote:

I'm not actually trying to use it as cache now since I've got a SSD for the OS. However, the device should work and show up in the 'Device Manager' no matter which way I choose to use it.

 

Thanks anyway.

 


That is not what I had in mind also but I'm just trying to tell what it is as asked in the previous post (your statement: "How is this going to help me solve the problem? I mean, the laptop is not detecting the SSD and it is not considered a connected device by the OS. How is ExpressCache able to know it?"). Yes you have stated that you can't find the ssd in disk management but you require further suggestion that it is defective or not (your statement: "I'm unable to test if the SSD is working or not because I don't have another device with the same connecter (M.2/NGFF"). Thus the suggestion.


 

Thanks for your effort.

FYI, ExpressCache is only useful when the SSD is shown as a connected device to the laptop. Otherwise it won't be able to obtain any useful information.

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  • Message 8 of 11

Re: Y410p Not detecting M.2/NGFF SSD

2015-06-19, 15:03 PM

wrote:

 


wrote:

wrote:

I'm not actually trying to use it as cache now since I've got a SSD for the OS. However, the device should work and show up in the 'Device Manager' no matter which way I choose to use it.

 

Thanks anyway.

 


That is not what I had in mind also but I'm just trying to tell what it is as asked in the previous post (your statement: "How is this going to help me solve the problem? I mean, the laptop is not detecting the SSD and it is not considered a connected device by the OS. How is ExpressCache able to know it?"). Yes you have stated that you can't find the ssd in disk management but you require further suggestion that it is defective or not (your statement: "I'm unable to test if the SSD is working or not because I don't have another device with the same connecter (M.2/NGFF"). Thus the suggestion.


 

Thanks for your effort.

FYI, ExpressCache is only useful when the SSD is shown as a connected device to the laptop. Otherwise it won't be able to obtain any useful information.


I'm not sure what your up to but I'm just trying to help.

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  • Message 9 of 11

Re: Y410p Not detecting M.2/NGFF SSD

2015-06-19, 15:27 PM

wrote:

wrote:

 


wrote:

wrote:

I'm not actually trying to use it as cache now since I've got a SSD for the OS. However, the device should work and show up in the 'Device Manager' no matter which way I choose to use it.

 

Thanks anyway.

 


That is not what I had in mind also but I'm just trying to tell what it is as asked in the previous post (your statement: "How is this going to help me solve the problem? I mean, the laptop is not detecting the SSD and it is not considered a connected device by the OS. How is ExpressCache able to know it?"). Yes you have stated that you can't find the ssd in disk management but you require further suggestion that it is defective or not (your statement: "I'm unable to test if the SSD is working or not because I don't have another device with the same connecter (M.2/NGFF"). Thus the suggestion.


 

Thanks for your effort.

FYI, ExpressCache is only useful when the SSD is shown as a connected device to the laptop. Otherwise it won't be able to obtain any useful information.


I'm not sure what your up to but I'm just trying to help.


Thanks for your kindness.

 

Could you please tell me which part of my description confused you? I will gladly change it so that my intention can be clear and understandable.

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  • Message 10 of 11

Re: Y410p Not detecting M.2/NGFF SSD

2015-06-19, 15:38 PM

wrote:

wrote:

wrote:

 


wrote:

wrote:

I'm not actually trying to use it as cache now since I've got a SSD for the OS. However, the device should work and show up in the 'Device Manager' no matter which way I choose to use it.

 

Thanks anyway.

 


That is not what I had in mind also but I'm just trying to tell what it is as asked in the previous post (your statement: "How is this going to help me solve the problem? I mean, the laptop is not detecting the SSD and it is not considered a connected device by the OS. How is ExpressCache able to know it?"). Yes you have stated that you can't find the ssd in disk management but you require further suggestion that it is defective or not (your statement: "I'm unable to test if the SSD is working or not because I don't have another device with the same connecter (M.2/NGFF"). Thus the suggestion.


 

Thanks for your effort.

FYI, ExpressCache is only useful when the SSD is shown as a connected device to the laptop. Otherwise it won't be able to obtain any useful information.


I'm not sure what your up to but I'm just trying to help.


Thanks for your kindness.

 

Could you please tell me which part of my description confused you? I will gladly change it so that my intention can be clear and understandable.


I'm not confuse. Probably you are. Look at my messages they are just responses from your post. You require explanation and that's what I gave. I do not require explanation from your end.

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