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9 Posts

09-15-2009

Florida

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Y430 Keyboard Key fell off

2009-09-15, 20:22 PM

I purchased my Y430 5 months back. I believe it should be still under warranty. It is for my wife.

 

One day while using it, the 'T' key just popped out. Will this be covered under the warranty?

 

I am 100% sure the parts that keep the key attached to the keyboard are broken. So there is no way to attach it back on.

 

Please help and tell me what I should do.

 

Thanks.

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20986 Posts

12-20-2008

Australia, Melbourne

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Re: Y430 Keyboard Key fell off

2009-09-16, 0:26 AM

i think the keys falling off is not covered under warranty, if it is not responding or not working then it is covered under warranty. But give Lenovo service a call. 

Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
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3965 Posts

11-20-2007

US

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Re: Y430 Keyboard Key fell off

2009-09-16, 3:18 AM

rush_ad wrote:

Please help and tell me what I should do.


 

Call support at 877-453-6686

 


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Jane
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2015 X1 Carbon, ThinkPad Slate, T410s, X301, X200 Tablet, T60p, HP TouchPad, iPad Air 2, iPhone 5S, IdeaTab A2107A, Yoga Tablet, Yoga 3 Pro
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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

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9 Posts

09-15-2009

Florida

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  • Posts: 9
  • Registered: ‎09-15-2009
  • Location: Florida
  • Views: 87
  • Message 4 of 5

Re: Y430 Keyboard Key fell off

2009-09-16, 18:03 PM

i called them but they want me to ship my laptop to them... i am in school and i must use it everyday.

i asked them to just ship me the missing key but they wouldn't do it. this is totally messed up.

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20986 Posts

12-20-2008

Australia, Melbourne

20622 Signins

444194 Page Views

  • Posts: 20986
  • Registered: ‎12-20-2008
  • Location: Australia, Melbourne
  • Views: 444194
  • Message 5 of 5

Re: Y430 Keyboard Key fell off

2009-09-17, 8:56 AM

key is not a replaceable part, they just change the laptop's keyboard. Also Ideapad's keyboard is not a customer replaceable part like it is in Thinkpad, so they have to do it for you at the depot otherwise your warranty will be voided. 

Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
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