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01-24-2012

Los Angeles

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Y460P went from turning off when running programs to turning off even when idle?

2012-01-24, 23:28 PM

So I set in my Y470P last week because it would turn off when I would be running programs and I just got it back today. The inventory sheet said they cleaned the heat sink and fan and replaced the thermal paste.

 

 

However now my laptop will turn off when im not even running anything. I've been on the phone with support for the last hour trying to get a solution to my problem and they've been imcomptent at best. I've read a lot of horror stories with their support, but it sucks to have to actually experience it.

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2060 Posts

05-02-2008

MY

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Re: Y460P went from turning off when running programs to turning off even when idle?

2012-01-30, 4:11 AM
Hi malickk,

Welcome to Lenovo Community!

I"m sorry that the first repair didn't solve the issue. Actually it's not easy to have a one-time fix for all issues especially when comes to sudden shut down case. I personally would do couple of troubleshooting including cleaning fan, replacing thermal paste, re-image, changing some parts,etc.

I strongly advise you to send in the machine again for repair and if the issue persists, please let me know and I'll see what i could help.

Thanks for feedback anyway. Wish to hear from you soon.

Best regards,
Cleo


T410, x240

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