11-26-2018 01:27 AM
My keyboard doesn't work properly.
if I push letter i it gives +i
if I push letter r it gives tr
if I push letter e it activates the search in Chrome
if I push letter BlocMaiusc it gives W
if I push letter w (lowercase) it gives W (uppercase)
and so on
I have also tried a reset to the purchase condition but nothing. also updated drive.
11-26-2018 10:24 AM - edited 11-26-2018 11:23 AM
Hi Marco0! Welcome to our forums community. Was there any changes or any updates before the issue arise? Could you try all the keys on this link: http://www.keyboardtester.com/. Update us how it goes.
11-26-2018 11:15 AM
Hi thank you for your replay
Maybe, but I'm nor sure it is the cause, I have switched from english to italian keyb and language and eliminated the related input method.
Anyway, I have also reset the pc to its fabric conditions, so in theory, the keyboard would have worked as at the purchase.
I have tested through the link you have sent, some buttons display two characters as I have reported before.
11-26-2018 11:38 AM
The issue seems to be hardware so we suggest you to reach out to our support: http://pcsupport.lenovo.com/us/en/SupportPhoneList?CID=ww:lenovosocial:20x9m6 for further assistance. You may also bring it to any of our list of authorized repair centers. You can find the list here: https://support.lenovo.com/in/en/solutions/ht118678?CID=ww:lenovosocial:20x9m6. Filter the country and choose the nearest outlet base on your location.