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Marco0
Paper Tape
Posts: 4
Registered: ‎01-04-2016
Location: Italia
Views: 182
Message 1 of 4

Y50-70 Keyboard issue

Hi, 

My keyboard doesn't work properly.

if I push letter i it gives +i

if I push letter r it gives tr

if I push letter it activates the search in Chrome

if I push letter BlocMaiusc it gives W

if I push letter w (lowercase) it gives W (uppercase)

and so on

I have also tried a reset to the purchase condition but nothing. also updated drive.

 

any advice?

Thank you

 

windows 8.1

Social Support Agent
Social Support Agent
Posts: 872
Registered: ‎08-02-2018
Location: US
Views: 156
Message 2 of 4

Re: Y50-70 Keyboard issue


Hi Marco0! Welcome to our forums community. Was there any changes or any updates before the issue arise? Could you try all the keys on this link: http://www.keyboardtester.com/. Update us how it goes.

 

Regards



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Marco0
Paper Tape
Posts: 4
Registered: ‎01-04-2016
Location: Italia
Views: 154
Message 3 of 4

Re: Y50-70 Keyboard issue

Hi thank you for your replay

 

Maybe, but I'm nor sure it is the cause, I have switched from english to italian keyb and language and eliminated the related input  method.

Anyway,  I have also reset the pc to its fabric conditions, so in theory, the keyboard would have worked as at the purchase.

 

I have tested through the link you have sent, some buttons display two characters as I have reported before.

 

Social Support Agent
Social Support Agent
Posts: 872
Registered: ‎08-02-2018
Location: US
Views: 146
Message 4 of 4

Re: Y50-70 Keyboard issue


The issue seems to be hardware so we suggest you to reach out to our support: http://pcsupport.lenovo.com/us/en/SupportPhoneList?CID=ww:lenovosocial:20x9m6 for further assistance. You may also bring it to any of our list of authorized repair centers. You can find the list here: https://support.lenovo.com/in/en/solutions/ht118678?CID=ww:lenovosocial:20x9m6. Filter the country and choose the nearest outlet base on your location.



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