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tretyakvl
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Posts: 4
Registered: ‎05-10-2017
Location: US
Views: 560
Message 1 of 4

Y50-70 SYSTEM_SERVICE_EXCEPTION bsod

Recently started getting SYSTEM_SERVICE_EXCEPTION (igdkmd64.sys) or SYSTEM_THREAD_NOT_HANDLED (igdkmd64.sys) bsods.

So far tried: reinstalling windows, latest intel vga drivers from lenovo, latest intel vga drivers from intel.

 

OS Windows 10 Pro version 1703 build 15063.296.

Send help.

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
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Message 2 of 4

Re: Y50-70 SYSTEM_SERVICE_EXCEPTION bsod

Hi there, Tretyakvl -  

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

Try unplugging graphics card, load windows and then press windows key + R and type 'control panel' then search 'Device Manager' and then go to 'Display Drivers'


Then right click the one you are not going to be using and click 'Disable' , shutdown computer, reconnect the Graphics Card.

 

Also, click here for similar threads.

 

Update us how it goes.

 

 

 

 

Regards,

 

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tretyakvl
Fanfold Paper
Posts: 4
Registered: ‎05-10-2017
Location: US
Views: 488
Message 3 of 4

Re: Y50-70 SYSTEM_SERVICE_EXCEPTION bsod

Tried unpluggging already. Also link that you provided recommends to replace cpu, and i can't do that.

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 483
Message 4 of 4

Re: Y50-70 SYSTEM_SERVICE_EXCEPTION bsod

Since your system has Switchable Graphics it is important to find out on BIOS which is the primary Video port.  Sometimes when using a single monitor and if the video card was set as primary video source, the monitor needs to be connected to it.

 

I will also recommend you to install the graphics drivers again. On a system with switchable graphics it is necessary to install the Intel graphics drivers first and then Nvidia’s.

 

Also, Right click Command Prompt, select Run as Administrator. Enter admin user name and password, if required to do so


Type following command:

sfc /scannow

Press ENTER.

 

Update us how it goes.

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"

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